Client Services Administrator

McInnis & Holloway – Where Compassion Meets Innovation
We’ve listened. We’ve modernized. We’re evolving.

We’ve redefined what it means to work in the Funeral Services industry in 2025 – blending tradition with innovation to create a modern, meaningful, and balanced career.

The Future of Funeral Service is Here – Be Part of It

If you’re an experienced Client Services Administrator looking for:

🌲A workplace that truly values you

🌲A stable industry – no boom or bust career rollercoaster

🌲A career with purpose and real rewards

🌲A once-in-a-career opportunity

A Work-Life Balance That Actually Works

We offer a 37.5-hour work week that actually means 37.5 hours – if you want it. But if you want more flexibility, our Piecework Program puts you in control:

🌲Take on extra shifts only when it fits your life

🌲Earn above time-and-a-half for those shifts

🌲In 2024, 93% of extra hours were voluntarily signed up for – because our team wanted to

Recognition That’s More Than Just Words

At McInnis & Holloway, we don’t just say we appreciate our team – we prove it:

🌲No “just deal with it or it’s always been that way” mentality.  We listen, adapt and improve

🌲20,000+ Kudos messages of appreciation exchanged in 2024

🌲$45,000 in gift cards earned through our Kudos Team Building Program

🌲A culture where your hard work is seen, valued, and rewarded

A Five-Star Funeral Home Experience

🌲State-of-the-art facilities

🌲Premium fleet vehicles

🌲Commitment to professional growth and educational support through training, leadership development, and cross-training opportunities

Real Support – Not Just Buzzwords

🌲New employees get 4 scheduled meetings per year with their manager

🌲Veteran employees get 2 scheduled meetings per year

🌲Built-in opportunities to be heard, supported, and set up for success

Industry-Leading Benefits & Perks
🌲Wage starting of $24.00/hour

🌲Bonus program, savings & RRSP matching – employer contributions to your future

🌲Sabbatical program – take extended breaks to recharge and grow

🌲Company events – engage with your team in meaningful ways

🌲Professional wardrobe provided – work suits, dresses, shirts, and shoes covered

🌲Dry-cleaning & shoe polishing services

🌲Hands-on and supportive managers who guide and empower you to succeed

Your Role as a Client Services Administrator

As part of our dedicated administration team, you’ll deliver 5-Star Customer Service to families through:

🌲Serving as one of the first points of contact for families at an important time

🌲Receiving “First Call” information and assisting in arranging the details of different cultures' death processes

🌲Ensuring accuracy and proper filing of all required legal documents (Form 4s, Statements of Death, Death Certificates, Burial Permits, Registrations, etc.)

🌲Assisting with identifications, visitations, handling of personal effects, and other requests from families

🌲Working comfortably around, and occasionally in contact with, decedents

🌲Coordinating with hospitals and the Medical Examiner’s Office to confirm transfers of decedents into our care

🌲Preparing obituaries and cost estimates for newspaper submissions, and distributing obituaries to newspapers

🌲Creating and maintaining detailed service and cost files, including planner notes, case notes, and financial contracts

🌲Traveling across Calgary to work at various McInnis & Holloway locations

🌲Working a set schedule that includes every second weekend and some holidays

🌲Answering telephone and in-person inquiries with professionalism, empathy, and care

🌲Receiving and distributing mail/shipments, and processing outgoing items

🌲Completing general office duties such as ordering supplies, filing, copying, booking meeting rooms, and payment processing

What You Bring

🌲5-Star customer service mindset

🌲Empathy, compassion, and patience

🌲Strong administrative skills with proficiency in Microsoft Office and Google Suite

🌲Fast and accurate keyboarding skills

🌲Excellent verbal and written communication abilities

🌲Ability to multitask and pivot between priorities with ease

🌲High attention to detail, including strong proofreading skills

🌲Sensitivity and respect for diverse cultural practices

🌲Ability to work independently and collaboratively

🌲Clear and recent background check (Security Clearance)

If you’re ready to join a team where compassion meets innovation, apply today to become a Client Services Administrator at McInnis & Holloway.

While we appreciate all applications, only those who most closely match the position requirements will be contacted. This competition will remain open until suitable candidates are found.

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