IT Support Technician

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently looking for our next great team member as an IT Support Technician to join our IT team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you!

This is a year-round position with an expected commitment of at least one year. We are looking for a start date on June 1.

Responsibilities (Include but not limited to):

* Following daily, weekly, monthly, and annual routine monitoring and preventative-maintenance procedures

* Communicate planned and unplanned outages, maintenance, changes, and issues via numerous communication methods.

* Basic troubleshooting of all resort systems and administration of Microsoft 365 and computers

* Utilizing ticketing system to track all issues, escalating to respective external support when necessary

* Keeping an on-going, up-to-date, record of all resort IT assets and internal procedures

* Assisting with seasonal equipment/systems movement and setup

* Assisting with project tasks and changes

* Provide support and maintenance for all resort technology systems, including computers, printers, scanners, network devices, phones, and TVs across the resort.

Job Requirements / Qualifications:

* Education in computer science, computer engineering, or an equivalent formal educational program with relevant IT technical and project management experience

* Outstanding knowledge of computer systems including Microsoft 365

* Knowledge of POS systems

* Ability to work independently and collaboratively in a resort environment

* Basic understanding of networking concepts (LAN/WAN, Wi-Fi, VLANs)

* 2 years of IT support experience is an asset

Benefits:

* Free Rent – Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)

* Free Seasonal Activities Pass (Boathouse in Summer, Alpine & Nordic in Winter)

* Free Rentals & Lessons (Boathouse in Summer, Alpine & Nordic in Winter)

* Monthly onsite Medical & Wellness Services

* Regular Grocery Pick Up Service

* Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self!

Being your natural self means that you are constantly engaged and empowered to instill change and positivity in the work environment whilst being proud of who you are! We are constantly striving to build and nourish a culture where inclusivity and tolerance are not just the norm, but are the elements which serve as our strength and identity. Being your Natural self means you love everything about the outdoors and are committed to helping preserve the beauty of the land we are on. In caring for our environment and for the natural beauty of Manning Park Resort, we are equally committed to paving the way in building an inclusive environment for everyone and are actively encouraging applicants with differing backgrounds, sexual orientations, and religious beliefs. No regard shall be given to an applicant’s race, religion, skin.

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