Reports to (Role): Manager, Operations (People), Distress Services

Employment Type: Regular (Scheduled) Part-Time

The Crisis Centre of BC

The Crisis Centre of BC is dedicated to providing help and hope to individuals, organizations, and communities.

Our offices are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh nations. We have been in operation since 1969.

Spanning the spectrum of crisis support, suicide prevention, and postvention, we offer:

• Immediate access to barrier-free, non-judgemental, confidential support and follow-up through 24/7 phone lines and online services.

• Education and training programs that promote mental wellness and equip schools, organizations and communities to assist people at risk of suicide.

Our programs work to ensure timely access to support, destigmatize suicide and mental health concerns, and increase awareness and skills for mental health. We foster and create compassionate, connected, suicide-safer communities.

About the Role

The Crisis Services Responder will be answering calls and chats during peak usage hours, working within the Crisis Centre Distress Services Program’s ethical guidelines and service provision framework. This position works with the larger Distress Services Staff team, together with a team of Crisis Services Responders who will share peak usage hours as determined by program needs.

Crisis Services Responders will take calls and SMS interactions for 6 hour shifts on the 988 Suicide & Crisis Helpline each week. You will be required to work evenings and/or one weekend shift each week, as well as one 8pm-2am shift each month. 

Preference will be given to those who are available to work on weekends.

• Hours per Week: 12-18

• Hourly Rate: $28.05

• Benefits Offered: 

  • Employee Assistance Program

  • Free access to Crisis Centre Workshops

  • Vacation pay paid out each pay period at 6% of earnings

  • 5 Paid Wellness days in line with BC Employment Standards 

• Working Model: Onsite

  
  

What You’ll Do

• Respond to incoming as well as outgoing crisis contacts with efficiency and proficiency

• Screen for lethality and any other risk in all calls and SMS interactions as well as assess and support risk management and safety planning

• Complete all documentation with speed and accuracy 

• Consult and debrief with Distress Services Staff whenever there is a possible need for breaching confidentiality, activating emergency response, or any other complex decision-making is required for service delivery 

• Participate in on-going learning, skills monitoring and supervision

• Participate in staff meetings as needed 

• Take initiative to help with efficient work flow especially call/chat management in phone room with volunteers and other Crisis Services Responders (with the guidance and supervision of other Distress Services staff)

• Other duties as required 

  
  

About You

Skills and Abilities

• Solid grasp of knowledge, skills technology, protocols, and attitudes of Crisis Intervention

• Solid ability to conceptualize and apply the crisis work helping model to support range of callers/chatters

• Excellent crisis intervention skills

• Ability to support range of presentations across the mediums of both phone and chat

• Ability to engage in team work in collaboration with staff, peers and volunteers

• Solid ability to conceptualize suicide risk assessment and safety planning

• Solid call documentation and multi-tasking skills

• Excellent critical thinking skills to deliver appropriate service provision with care, respect

• Demonstrated maturity and reliability

• Ability to work with minimal supervision

• Ability to seek supervision as needed

• Excellent interpersonal skills

• Solid familiarity with iCarol software

• Solid familiarity with CC resources, ERD, Health link BC, BC211, and other resource materials

• Ability to adapt to change

  
  

• Successful completion of all Crisis Centre Distress Services training components, monitoring, and 250 hours (or equivalent temp CSR hours), including 8 overnights, required during initial commitment OR demonstrated level of KSTPA competencies required for the role

• Demonstrated initiative to enhance skills, knowledge and attitude for crisis intervention and suicide prevention work 

• Senior Team or other leadership experience preferred

• This position requires obtaining & maintaining a satisfactory Criminal Record plus Vulnerable Sector Check

Working Conditions

This is a Regular (Scheduled) Part-Time position. You will be assigned a set weekly schedule of 6-hour shifts, based on program needs. Shifts include evenings and/or at least one weekend shift per week. You are required to work a minimum of one overnight shift per month (8:00 p.m. – 2:00 a.m.); the Graveyard Shift Premium applies to all hours worked between 12:00 a.m. and 6:00 a.m. Preference is given to candidates with weekend availability. This position is onsite.

Application Process

This position is currently vacant and will be filled once a qualified candidate has been identified.

We want to be transparent with what’s next.

In your cover letter, please be specific about what skills and talents you will bring to the position. What do you want us to know about you that we can’t find in your resume which makes you the best candidate?

Applications will be reviewed as they are received, and interviews may begin before the posting closes.

Shortlisted candidates will be contacted by email to arrange an interview.  Interviews will be conducted virtually and approximately 60 minutes in length.

The successful candidate will have to obtain & maintain a satisfactory Criminal Record plus Vulnerable Sector Check. 

We appreciate all those who submit an application. 

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