Assistant Terminal Manager – Digby

Assistant Terminal Manager – Digby

Location: Digby, Nova Scotia
Reports To: Terminal Manager – Digby

Join Our Team

Northumberland Ferries Limited / Bay Ferries Limited is seeking a highly motivated and organized Assistant Terminal Manager to support terminal operations in Digby, Nova Scotia.

This leadership role is ideal for an experienced operations professional who thrives in a fast-paced environment and is passionate about safety, customer service, team leadership, and operational excellence. The successful candidate will assist in overseeing daily terminal operations while ensuring safe, efficient, and high-quality service delivery for passengers, commercial traffic, and stakeholders.

Key Responsibilities

Safety & Compliance

• Promote and maintain a strong safety culture across all terminal operations.
• Support implementation and continuous improvement of the Terminal Safety Management System.
• Ensure compliance with safety, security, environmental, and regulatory requirements.

Operational Management

• Assist in managing daily terminal operations to ensure efficient and safe vessel loading and unloading.
• Support traffic management involving commercial vehicles, passenger vehicles, RVs, and reservations.
• Monitor passenger manifests and loading procedures.
• Assist with shipping and receiving activities.

Financial & Administrative Oversight

• Support management of terminal budgets and operating expenses.
• Assist with revenue protection, cash handling, and accounting controls.
• Monitor operational performance and identify improvement opportunities.

Staff Leadership

• Assist with recruitment, onboarding, and employee training.
• Coordinate employee scheduling, shift rotations, overtime, vacations, and call-ins.
• Support performance management and employee development.
• Assist with labour relations and grievance handling involving unionized and non-unionized staff.

Customer Experience & Contractor Management

• Analyze customer feedback and identify service improvements.
• Help manage contractor relationships and service standards.
• Ensure contractors maintain high standards of customer service and cleanliness.

Regulatory & Environmental Oversight

• Liaise with regulatory agencies as required.
• Assist in environmental compliance, including waste management and potable water sampling.

Qualifications

• Strong leadership, communication, and problem-solving skills.
• Experience in operations, terminal, logistics, transportation, or facility management.
• Ability to manage multiple priorities in a dynamic environment.
• Knowledge of operational safety procedures and regulatory compliance.
• Ability to read and interpret accounting and financial reports.
• Strong decision-making skills and ability to work independently.

Working Conditions

• Combination of office and field work.
• Regular visits to terminals, docks, vessels, and customer locations.
• Flexible schedule required, including evenings, weekends, and occasional overnight travel.

What We’re Looking For

We are seeking a dependable and proactive leader who:

• Leads by example
• Prioritizes safety
• Works well under pressure
• Delivers excellent customer service
• Builds strong working relationships with employees and stakeholders

If you are ready to contribute to safe and efficient ferry operations in a leadership role, we encourage you to apply.

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