Service Center Coordinator
Exciting opportunity in a fast-paced, growing tech company.
If you are client focused, driven to add clients and love technology this is the opportunity for you.
MicroAge is hiring a Service Center Support Coordinator
MicroAge is an IT solution company offering IT services, IT training, Microsoft cloud, hardware and software products using a consultative approach. www.microage.ca/regina
We are looking for an individual with an operations background that has an interest and passion for technology to join our team. The Service Center Support Coordinator will support our customers and our technicians by identifying incoming service requests and assigning to appropriate team members. You will also be responsible for keeping customer contracts organized.
What we need you to do
- Answer and track incoming phone calls.
- Organize support desk technicians
- Perform basic troubleshooting steps.
- Identify customer reported issues and gather information.
- Prioritize and assign tickets to technicians.
- Adjusts schedules to meet priority customer SLAs and multiple calls to the same address.
- Track all work in our monitoring tools and ticketing system.
- Additional duties as assigned.
What we need you to know
- A basic understanding of personal computing equipment and software.
- Ability to follow troubleshooting instructions and processes
- Ability to operate a variety of standard office equipment (i.e. PCs and printers)
- Ability to keep track of multiple calls simultaneously in a fast-paced setting.
- Ability to track and document all activities in our ticketing system.
Credentials and experience
- High school diploma or equivalent
- Technical school or equivalent experience preferred
- Strong PC literacy, data entry, and organizational skills
- One or more years experience in an administrative/operational support capacity preferred
- IT Certifications a plus!
Hours/Availability: Monday to Friday 8:30-5:00
Experience in the Tech industry will be an asset
Job Type: Full-time
Hourly wage $18.00-$20.00
Job Location:
· Regina, SK