Manager, Programs - West Kelowna

Join Our Team as a Manager, Programs - West Kelowna and Make a Difference in the Lives of Women in the Central Okanagan!

Location: West Kelowna, BC

Position: Manager, Programs - West Kelowna

Are you passionate about empowering women and fostering safe, supportive communities? Do you have a heart for social justice, trauma-informed care, and anti-oppressive practices? If so, we invite you to become a vital part of our team at the Kelowna Women’s Shelter, where we support women fleeing domestic abuse through comprehensive second stage housing programs.

Why You'll Love Working With Us:

• Purpose-Driven Work: Make a tangible impact by supporting women as they transition from domestic abuse to safe, independent living.
• Collaborative Environment: Join a dynamic team that values empathy, dignity, and mutual respect.
• Professional Growth: Engage in continuous learning opportunities and participate in community and staff training sessions.
• Community Engagement: Foster partnerships with local organizations and contribute to public awareness activities.

What You'll Do:

Adhering to the Mission Statement, vision, values, philosophy, and policies of the organization, the Manager, Programs – West Kelowna is responsible for:  

• The organization, management, development, and delivery of quality client services for the 24-hour helpline, and West Kelowna transition house 

• The organization, management, development, and delivery of quality programs and day-to day operations of Second Stage Housing.

• Working collaboratively with the Transition House and Second Stage Housing Supervisors and Director, Programs & Services to identify efficiency, effectiveness, accessibility, and client satisfaction improvements to provide women-centered, safe, caring, responsive and supportive environment and programs for women and their children accessing services from first point of contact to end of services. 

• Working with the Transition House and Second Stage Supervisors to monitor and maintain documentation in respect to ongoing performance expectations and goals ensuring Transition House and Second Stage teams are demonstrating appropriate levels of client services and documentation, monitor team members performance and completing probationary and annual performance reviews.

• Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.

Qualifications

• Minimum post-secondary degree in Social Work, Counselling, or related field. Masters preferred.

• Minimum of four years of experience in similar organization/sector

• Minimum of four years leadership and supervisory experiences.

• Previous experience in client support, program development and implementation, key performance measures, and evaluation is required.

• Valid BC Driver’s License and access to a vehicle

• Successful completion of a criminal record check

Knowledge, Skills, & Abilities

• Strong knowledge and linkage to external services and systems that is available to women and children experiencing domestic abuse. 

• Excellent computer skills (Microsoft and client management systems) 

• Must have excellent interpersonal communication skills (oral & written)

• An ability to engage with diverse populations in a respectful and culturally responsive manner.

• Able to think quickly and provide expert guidance in complex, critical, or irregular events. 

• Ability to determine resources required for the delegated programs and services, and to monitor financial and human resources, in consultation with the Director, Programs & Services.

This role supports a 24/7 facility, the need to be flexible to support operations across seven (7) days is required.  This includes on call rotation and occasional coverage of shifts if required.

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Ready to Join Us?

If you're ready to make a difference and support women in their journey to safety and independence, we want to hear from you! Apply today to join our dedicated team at the Kelowna Women’s Shelter and be a part of creating a safer, more supportive community for all.

How to Apply:

Please send your resume and cover letter. 

Kelowna Women's Shelter is an equal opportunity employer that values diversity. We are committed to providing accommodations during the hiring process as needed. While we thank all applicants for their interest, only those selected for an interview will be contacted.

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