Parts Manager

Company: Martin Motor Sports

Location: West Edmonton

Parts Manager

Team up with the Best People and the Best products!!

Are you looking to take your career to the next level? As a parts manager, you will have the opportunity to manage the parts operations within the store, return on investment through, optimizing Parts Department processes to ensure internal and external customer satisfaction, growing profitable parts sales, exercising disciplined expense control, attracting, and retaining outstanding talent and effectively engaging department personnel. Don't miss this chance to advance your career and make a significant impact in driving success!

About us:

We’ve been in the business of creating adventures for over 50 years. Martin Motor Sports is the number one Marine and Power Sports dealership in Western Canada, and we aim to prove why. Work where extraordinary happens- it’s what we do together that sets us apart!!

 Responsibilities:

• Develop and maintain effective Parts Department processes to ensure internal and external customer satisfaction.
• Create annual Parts Department goals and budget, aligning with the organization’s financial and operational objectives.
• Develop and execute Parts Department marketing plans, monitoring monthly to ensure sustained revenue growth and achievement of departmental goals.
• Implement practices that provide an above-average level of customer satisfaction for Parts Department customers. Measure customer satisfaction and make changes as necessary to maintain high levels of service.
• Coordinate customer clinics, demo days, and related promotional events with the sales team.
• Identify and develop new customers and business opportunities to achieve department growth.
• Work closely with the Parts Asset Manager to maintain an effective and accurate parts inventory control system that meets the needs of internal and external customers.
• Participate in evening and weekend customer events (trade shows, customer appreciation events, and assist other branches to ensure similar event success across the company).
• Ensure timely completion and submission of all Parts warranty claims and parts returns within the required time frame to receive maximum credit.
• Analyze the needs of the department and develop a long-term continuous plan to ensure necessary personnel are available to meet department needs. Recruit, hire, develop, and retain key talent.
• Develop and implement an effective training program for all department staff members that meet the goals of the organization.
• Manage and develop the parts team through effective performance management processes conducted annually (include input from the Assistant Parts Manager when applicable).
• Ensure proper Health and Safety processes are in place to create a safe and efficient work environment. Maintain a high level of cleanliness and housekeeping that exhibits professionalism.

Qualifications:

• Minimum of 3 years of Parts Management experience (or Assistant Parts Manager).
• Journeyman Parts Certificate (or equivalent years of trade experience).
• Proficiency in standard desktop applications such as Office, Excel, and Windows.
• Ability to speak effectively one-on-one and in front of a group.
• Basic understanding of financial principles relative to Parts Department operations.
• Excellent negotiating and conflict resolution skills.
• Solid coaching and employee development skills.
• Familiarity with our products is preferred.

Why Apply?

• Full benefits package (RRSP, Life & Disability, Medical/Dental)
• Employee Assistance Program
• On-the-job Training
• Employee Discounts

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