Recovery Engagement Specialist

City: Kamloops
Program and Site Location: Pathways and Spero House
Reports To: Associate Director of Supportive Housing
Term: Permanent Full-Time (37.5 hours per week)
Hours: Monday to Friday 8:30am to 4:30pm with ½ hour unpaid break
Wage Range: $27.54 up to $31.61 based on education and related experience

ASK Wellness Society is an Accredited, not-for-profit organization. Through the generous support of funders, we assist those who are marginalized and at-risk to strengthen the communities we serve (Kamloops, Merritt, and Penticton). We provide housing and support to those who are facing or at risk of homelessness and support those who may use substances, or who require mental health supports, harm reduction, or health education. Ultimately, we aim to provide the skills to re-enter the workforce.

What We Offer:

·        Competitive benefits including but not limited to dental, vision, physiotherapy, massage, and fertility upon eligibility

·        Municipal Pension Plan upon eligibility

·        On-site training and development opportunities such as Violence Prevention, Cultural Awareness and 2sLGBTQ+ training

·        A culture of equality, inclusion, and diversity including paid cultural sensitivity days

·        Accidental death insurance and Wellness plan benefit

·        Vacation entitlements for Part-Time and Full-Time employees

Position Summary:
The Recovery Engagement Case Manager connects individuals residing in shelter and supportive housing who are active in addiction with detox and treatment services. This includes assisting with treatment applications and referrals, coordinating with providers, and supporting participants through appointments, transportation, and follow-up. The role requires a strong knowledge of addiction, community resources, and recovery systems to effectively reduce barriers and promote recovery, stability, and wellbeing. Service delivery is client-centered, trauma-informed, and non-judgmental.

Typical Duties Include:

·        Assess participant needs and identifying appropriate detox, treatment, and recovery services.

·        Assist participants with completing treatment applications and navigating referral processes.

·        Coordinate with treatment providers and community partners to ensure timely access to services.

·        Support participants with appointments, transportation, and follow-up to promote engagement in recovery.

·        Maintain up-to-date knowledge of community resources, recovery programs, and treatment systems.

·        Develop and maintaining positive, trusting relationships with participants, grounded in a client-centered and non-judgmental approach.

·        Advocate for participants to reduce barriers and ensure access to necessary services.

·        Document participant interactions, progress, and outcomes in accordance with organizational and regulatory standards.

Administrative Responsibilities

·        Complete accurate and up to date communication/case notes.

·        Maintain files and statistics as per accreditation standards on ShareVision.

·        When requested, be a member of the Society’s Performance and Quality Improvement (PQI) team.

·        Ensure compliance with all Society policies and procedures.

·        Other duties which may or may not be outlined within this job description.

Qualifications and Requirements

·        Bachelor of Social Work, Human Services Diploma, Support Worker, or an equivalent combination of education, training and/or lived experience.

·        Strong ability to recognize and address challenging behaviors.

·        Good communication, documentation, interpersonal and conflict management skills.

·        Ability to work within a team-based environment involving multi-agency supports.

·        Strong working knowledge of community resources.

·        Understands and maintains professional boundaries.

·        Valid driver’s license, safe driving record and reliable/appropriate transportation with business use coverage.

·        VAT (Vulnerability Assessment Tool) training an asset.

·        Must pass an acceptable criminal record check for the vulnerable sector.

·        Occupational First Aid Level 1 required.

·        Readiness to complete in-house online training within the first month of employment.

·        Mental Health First Aid, ASIST, and Trauma Informed Practice an asset.

The ASK Wellness Society is dedicated to promoting diversity/multiculturalism with inclusion as one of our Core Values.  All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender identity or expression, sexual orientation, national origin, disability, or age.

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