COMMUNICATIONS GENERALIST

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 37.5 Hours/Week

Compensation: $25.66-$26.70/Hour

Job Code: 2-HAD-2026

Start Date: TBD

Department: Communications

Location: Hamilton, ON

ABOUT US

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together.  YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

RESPONSIBILITIES

Reporting to the Communications Manager, the Communications Generalist executes a wide range of work in the communications portfolio. They will support the development and execution of internal and external communications to support the organization’s mission and programs. This role is responsible for communications plans social media coordination, content creation, graphic design support, website updates.

KEY RESPONSIBILITIES:

·        Support program leads in developing and implementing communication plans;

·        Draft, review, and implement communications content with support and final approval from the Communications Manager;

·        Tracks and reports on communications metrics (e.g., social media engagement, newsletter performance, website traffic);

·        Create, maintain, and update the social media content calendar;

·        Draft, review, and schedule social media posts across platforms;

·        Monitor social media engagement and flag opportunities or issues to the Communications Manager;

·        Draft newsletters, blogs, announcements, and other internal and external communications.

·        Collect and maintain a repository of stories, testimonials, and program highlights;

·        Manage the technical aspects of newsletter creation and distribution, including formatting and scheduling.

·        Review and approve website content for accuracy, tone, and brand consistency with final approval from the Communications Manager;

·        Post and update website content as required and support IT with website design updates;

·        Update and maintain communication processes and procedures as necessary;

·        Provides process and system improvement recommendations;

·        Review programs design requests while ensuring alignment with YWCA Hamilton brand standards with final approval from the Communications Manager;

·        Create simple graphics and promotional materials using Canva or similar tools, as necessary;

·        Ensure communications and materials comply with Accessibility for Ontarians with Disabilities Act (AODA) requirements and organizational accessibility standards;

·        Ensures confidentiality and privacy of sensitive records;

·        Understands emerging trends, leading practices, industry professional standards;

·        Nurtures and forms meaningful internal and external working relationships and partnerships;

·        Participate in mandatory organizational and departmental trainings and meetings;

·        Supports YWCA Hamilton mission, vision, and values;

·        Perform other duties as required.

WORKING CONDITIONS:

·        Works 37.5-hour work week; work on evenings or weekends may be required;

·        May be required to travel from time to time.

QUALIFICATIONS

·        2 years of post-secondary education in Communications, Public Relations, Marketing, or similar field or a combination of equivalent education and experience;

·        1–3 years of experience in communications, marketing, or a similar role;

·        Experience with Hootsuite, SharePoint, kapwing, Mailchimp or equivalents;

·        Working understanding of AODA in communications;

·        Strong organizational skills and ability to manage multiple priorities;

·        Ability to discern and prioritize the organization’s overall brand and image;

·        Excellent writing, editing, and proofreading skills;

·        Experience managing social media accounts for an organization;

·        Demonstrated proficiency with Canva or similar graphic design tools;

·        Experience with website content management systems and email marketing platforms is an asset;

·        Must be able to lead and work from a feminist, anti-racist / anti-oppressive perspective for operations and strategic planning;

·        Must provide a current Criminal record Judicial Matters or willingness to obtain at own cost;

·        Ability to work independently with minimal supervision, and also work effectively in a team;

·        Ability to travel as needed;

·        Bilingual English/French or other languages an asset.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

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