Guest Services Representative - Term

Position Type:  Term

Number of Positions: 2

Start/End Date:  July 07, 2025, to October 07, 2025

Job Rate: $28.56

Location: Fort McMurray, Alberta

CUPE INTERNAL POSTING DATE: June 16, 2025

CUPE INTERNAL CLOSING DATE: June 23, 2025

Requisition #: 2021626

Please Note: The job posting will remain active until the position has been filled. Both internal and external applications are accepted after the above-posted internal closing date.

This position is covered by the terms & conditions of the CUPE 1505 Collective Agreement.

About Us:

At the Regional Recreation Corporation (RRC), our vision is simple yet powerful: Together we create community.

Are you ready to be a part of a vibrant, dynamic, and collaborative team that is dedicated to inspiring our community to gather, play, and connect?

We’re on the lookout for someone who thrives in a fast-paced, ever-changing environment and is passionate about delivering exceptional customer service. But here’s the thing—exceptional service isn’t just about checking boxes and meeting needs. It’s about creating those magnetic moments that leave a lasting impression and make our guests want to come back for more! If you’re the kind of person who values empathy, builds rapport with ease, and loves crafting memorable experiences, then you’re exactly who we want on our team.

With your top-notch communication skills and sharp attention to detail, you’ll fit right in as we work together to create outstanding experiences for our guests. Every interaction is your chance to shine!

In this role, you’ll put your customer service superpowers to good use, ensuring every moment counts. Your ability to build real, meaningful connections and deliver exceptional service will elevate every experience and leave our guests with smiles that last.

The ideal candidate will be someone who:

• Knows that exceptional guest service is built on empathy, genuine connections, and a dash of personality

• Loves collaborating with a fun, driven team to make things happen

• Has an eye for detail and always goes the extra mile to make others feel special

Our core values—Safety, Collaboration, Innovation, Sustainability, and Diversity—are woven into everything we do. They aren’t just buzzwords; they shape our identity and fuel our commitment to serving our community with integrity and creativity. Want to learn more about these values? [Here’s where you can find out!]

At RRC, we’re all about bringing together bold, passionate people who aren’t afraid to shake things up. We foster a workplace where everyone thrives, driven by integrity, respect, inclusivity, and collaboration. Our culture is what makes us stand out, and We’re committed to fostering a culture of Equity, Inclusion, Diversity and Belonging where every team member feels respected and valued – just like the unique community we serve.

Come join us and be part of something bigger! Apply today and help us make a lasting, positive impact in our community.

We Offer Great Benefits & Perks – We Take Care of Our People

• Competitive Hourly Wage

• Employee Assistance Program

• Membership & Facility Pass Options

• Team Celebrations

• Recognition Programs incl: Scholarship Program

• Staff Discounts

Your Role

The Guest Services Representative (GSR) is a key front-line position that must ensure that every customer interaction is carried out in a professional, courteous and efficient manner. The GSR is knowledgeable about all offerings within the RRC, while providing excellent customer service to both internal and external guests. This position demonstrates the ability to have effective and accurate flow of communication amongst the Regional Recreation Corporation of Wood Buffalo departments and with the public.

Your Responsibilities

• Maintain a thorough knowledge of services, facilities, activities, and events offered by the Regional Recreation Corporation of Wood Buffalo.

• Ensure patrons are aware of and safely following the Regional Recreation Corporation of Wood Buffalo policies and amenities rules.

• Identify customers’ needs and actively engage customers to create a memorable experience, including providing tours, answering questions, assisting in directing members & guests throughout the facility while maintaining a professional, friendly demeanor.

• Demonstrates a positive customer-focused attitude towards members and guests.

• Maintains a calm and confident manner at all times while demonstrating service excellence that includes compassion, empathy, and support.

• Establishes and maintains a cooperative/collaborative working relationship with other departments within the RRC through positive actions and communication.

• Processes payments and sales in a friendly and efficient manner, modelling accuracy, upselling techniques, and proper cash handling skills.

• Assists with assigned tasks and daily tasks including but not limited to data entry & integrity, electronic and paper filing, assisting with event coordination, general housekeeping, receiving goods, report preparation and various organizational tasks and administrative projects with limited supervision.

• Actively participates as a member of their department, ensuring to seek out opportunities for personal and departmental growth and improvements through process reviews, safety inspections and communicating all concerns and inquiries.

• Maintains an efficient and effective flow of information with guests and all internal departments.

• All other duties as assigned.

QUALIFICATIONS: Education & Experience

• High School Diploma or GED Equivalency.

• Current Intermediate First Aid/CPR/AED Certification or equivalent (including CPR C) is an asset.

• Office Administration Certificate/Diploma or equivalent experience an asset.

• Minimum Two (2) years of experience in a customer service environment.

• Minimum one (1) year of administrative experience.

• Minimum one (1) year of retail or sales experience.

• Cash handling and Point of Sale (POS) Software Experience.

• Previous experience within a customer service-related role in a recreation or events setting is an asset

• Previous experience with Recreation, Ticketing or Bookings Software’s is an asset.

QUALIFICATIONS:  Knowledge, Skills & Abilities

• Must be able to work in a fast-paced environment, with the ability to multitask while maintaining a high level of professionalism.

• Thrive in a team environment, enjoy working as a team member as well as independently. Ability to identify and maintain confidential information.

• Strong written and verbal communication skills are necessary to interact with a diverse and multicultural community.

• Proficient computer skills including Microsoft Word, Outlook and Excel, ability to utilize the internet, and quickly learn and use company-related computer systems.

• Resourceful self-starter with courage and confidence when providing customer service.

• Strong sense of professionalism and diplomacy

• Strong work ethic and positive team attitude

• Detail oriented and strong organizational skills with the ability to prioritize and manage several job functions at one time.

OTHER REQUIREMENTS

• Criminal Record Check 

WORKING CONDITIONS

• This position requires a flexible schedule including statutory holidays, early morning, late night, and weekend work. This position involves sedentary, administrative work in an office environment that requires sitting or standing at a desk for an extended period, working for extended periods on a computer, talking on the telephone, standing, walking, kneeling, stooping/bending, lifting, pushing, pulling, pinching, gripping and repetitive motion.

• This position may include heavy lifting of supplies and equipment up to 50 lbs.

• This position demands frequent use of sensory activities such as talking, seeing, hearing, depth perception and color vision.

• Constant, positive interaction with employees, supervisors, patrons and the public is required.

• This position involves periods of high mental and/or emotional stress.

SAFETY

All employees are responsible and accountable for Regional Recreation Corporation’s health and safety policy. All employees at every level should be familiar with the requirements of the Alberta Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.  These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.  

We would like to thank all applicants in advance for submitting their resumes and considering the RRC as their employer of choice. Please note, only those candidates chosen to continue through the selection process will be contacted.

The RRC is an equal opportunity employer and values diversity, equity, and inclusion.   We will gladly provide accommodations upon request for applicants with any barriers and/or disabilities during the recruitment process.  We appreciate all candidates who apply for this position; though only those selected for an interview will be contacted. 

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