Group Business Development Manager
Since 1987, Frontiers North Adventures has hosted guests in and around the subarctic community of Churchill, Manitoba to dine beneath the northern lights, drift amongst beluga whales, and lock eyes with wild polar bears. Our programs are meaningfully designed for wildlife and culture enthusiasts, photographers, families, and experiential adventure travellers. We consider ourselves stewards of the resources made available to us with the goal of conducting our business in a safe and sustainable manner. As the first Certified B Corporation™ in Canada’s tourism industry, using business as a force for good, we work hard to leave a positive impact on our guests, our team of employees, and the environments and communities in which we operate. Frontiers North Adventures works and hosts guests on Treaty 1, 2, and 5 Territories, which include the traditional and ancestral lands of the Cree, Ojibway, Oji-Cree, Dakota, Dene, Inuit, and the homeland of the Red River Métis Nation.
The people that comprise Frontiers North share in the stewardship of the resources made available to us and conduct themselves in a safe and sustainable manner. Whether they work on the tundra, in a Tundra Buggy®, at the Ptarmigan, the Tundra Pub, the Tundra Inn, or behind a desk, our employees work hard to benefit our guests and the ecosystems and communities in which we operate, and passionately share those values with our guests. We are the official Conservation Journey® and Tundra Buggy® people.
We are currently recruiting a Group Business Development Manager for a full-time, in-person, permanent position in Winnipeg, MB.
POSITION SUMMARY
As a key member of the sales team and the primary point of contact for custom group tours, the Group Business Development Manager is responsible for creating and building lasting relationships with Frontiers North Adventures (FNA) clients. The Group Business Development Manager leverages their B2B sales expertise to scout new leads, secure fresh business opportunities, and increase revenue for FNA by selling tour, meeting, and event packages to groups in national and international markets.
In collaboration with the Manager, Sales and Guest Relations, and the Manager, Marketing, Communications, and Product Development, this role will establish and deliver a group travel product that meets client needs and expectations. The Group Business Development Manager will also focus on developing new sales channels, enhancing existing channels, and recruiting new corporate, educational, and institutional groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES*
Sales and Guest Relations
- Develop and present proposals for group blocks, preformed groups, and meeting/event planners, providing excellent and timely customer service and using effective sales techniques to confirm and monitor FNA’s full range of products and services.
- Create proposals for prospective groups, input updates in Peak15, and follow up with prospects and groups to address questions and concerns.
- Assist prospective groups with planning their programs by providing them with marketing materials, selecting and customizing programs, referring them to other products and partner organizations, and negotiating pricing.
- Work with Destination Canada – Business Events Canada (BEC), national and international convention bureaus, and event planners to market FNA as a destination for meetings, conferences, and incentive travel.
- Proactively act to retain and expand existing group relationships while pursuing new sources of revenue.
- Remain current on FNA marketing materials, website information, and pricing to ensure consistent communication with clients, guests, and the public.
- Represent FNA at industry events to solicit new business, network, and build relationships with travel agencies, tour operators, and other travel trade connections.
- Attend community events in Churchill, Winnipeg, and elsewhere to promote sustainable tourism and strengthen community ties.
- Perform additional sales administration tasks as required, including but not limited to, data entry, document management, and customer information updates.
- Collaborate effectively with other members of the sales team.
SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES
- Post-secondary education in business, tourism and hospitality, or an acceptable combination of education and experience.
- 2+ years’ related work experience (tourism Industry is an asset).
- Certified Travel Counsellor (CTC) certification is an asset.
- Valid Class 5 (standard) driver’s licence is an asset.
- Effective written and verbal communication skills in English; other languages are an asset.
- Demonstrated ability to use a computer, including Mac operating systems, Google Workspace, Microsoft Office, Internet, and server databases.
- Experience with Peak15 or other customer relationship management (CRM) software.
- Strong time management skills and the ability to prioritize tasks with minimal supervision.
- Excellent customer service skills, including interpersonal skills, empathy, and patience.
- Strong organizational and leadership skills and a keen attention to detail.
- Must be able to work individually and as part of a team.
SPECIAL CONDITIONS OF EMPLOYMENT
- Office environment; long periods of sitting, using a computer and mouse, and viewing information on a computer monitor.
- The ability to travel to Churchill, Manitoba and other locations by air, vehicle, and/or train is required.
- Overtime may be required during evenings, weekends, and on holidays.
- Must be legally entitled to work in Canada.
COMPENSATION
Frontiers North Adventures believes in a team-oriented approach to delivering exceptional guest care where every member supports each other and the broader organization. Thus, this is not a commission-based role; instead, it is a salaried position offering a competitive annual range of $58,794 - $71,100, depending on qualifications and experience, with eligibility to receive an annual bonus as part of our variable compensation strategy.
We provide 3 weeks of paid vacation to start, paid sick leave, and comprehensive group benefits, including extended health, dental, life, and long-term disability insurance. Additionally, you will have the unique opportunity to explore the wild beauty, rich wildlife, vibrant culture, and welcoming community of Churchill, MB, through our exclusive staff and familiarization (FAM) tours. Join the adventure!
*This description is not intended to be, nor should it be construed as, an all-inclusive list of responsibilities, skills, or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but related duties may be added, deleted, or modified as necessary.
Frontiers North Inc. is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender, pregnancy, sexual orientation, record of offences, age, marital status, family status, religion, or disability.
Closing Date: November 17, 2024
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