Resort Manager

Job Description

Pinnacle Lifestyles has a need for Resort Manager(s) to join our team for the summer camping season. As a Resort Manager, you will be responsible for the administration, operations, staffing, budgeting, maintenance and planning at the Sicamous RV & Cabin Resort located in Malakwa, British Columbia. The major areas of responsibilities include helping to create an outstanding resort community, managing personnel, guest relations including bookings and reservations, on-site retail and general maintenance of the property grounds and common amenities. Other items will include inventory controls, event planning, coordination of major renovations/repairs, weekly reporting, managing annual operating and capital improvements budgets as well as other related management duties. 

• Bring joy to your guests through top-level hospitality;
• Hire, onboard, train and supervise resort staff (Guest Services Agents, Housekeepers, Park Maintenance/Groundskeepers) to deliver outstanding customer experiences;
• Ensure all staff understand our policies and procedures and have up to date certifications as required;
• Manage staffing, time sheet submissions and schedules with a focus on no overtime or limited overtime;
• Promote a safe work environment that reinforces operational effectiveness 
• Build and maintain a network of vendors and business relationships within the community;
• Address any customer needs quickly and in person;
• Manage/oversee online and phone reservations and review reservations regularly to ensure accurate pricing;
• Regularly monitor the online reservations system for incoming guest requests to optimize the grid;
• Coordinate onsite events including our annual charitable event Camping For Kids in partnership with the Starlight Foundation, ensuring suitable staffing levels and resources are available for the event;
• Manage group activities and resort events during long weekends with the assistance of the Guest Services Agent team;
• Maintain informed of local attractions and activities to promote to our guests;
• Manage store operations, food and beverage and product sales, and ordering of supplies and equipment;
• Ensure all financial transactions are properly recorded provide regular revenue and occupancy reporting to management;
• Manage monthly inventory counts;
• Complete and submit incident reports in a timely manner;
• Conduct budget reviews and report cost plans to management;
• Create social media and marketing content to enhance the Firm’s online presence;
• Build and maintain a network of vendors and business relationships within the community;
• Lead all opening and closing procedures at the resort;
• Lead all construction and renovation projects at the resort; 
• Ensure the resort grounds are well maintained including but not limited to landscaping, watering, planting, grass cutting and snow clearing;
• Ensure resort facilities and equipment are in good working condition;
• Ensure the highest level of cleanliness of all resort facilities, rental suites, cabins and bathrooms;
• Manage all aspects of the resort with limited involvement from Pinnacle Lifestyles management

Qualifications:

• Minimum 8 years of management experience required, preferably in tourism and hospitality;
• Previous experience working in a campground or RV resort considered an asset;
• Experience in the execution or oversight of renovations, landscaping, plumbing and other trades work;
• Social media and marketing experience considered an asset;
• Exceptional interpersonal skills and customer focused mindset;
• Ability to perform well under pressure in a fast-paced environment;
• Adaptable, flexible and dependable;
• Proficient in Microsoft O365 apps, CRM systems and reservations software;
• Ability to build a strong sense of community and high quality hospitality environment;
• Strong work ethic with a team mentality; and
• Passion for the outdoors!

Why Work With Us?

• Work on-site at a beautiful resort in world class destinations; 
• Competitive compensation and bonus program;
• Health and wellness allowance;
• Subsidized staff accommodation (subject to availability); 
• Staff discount program at Pinnacle Lifestyles Resorts;
• Skills development in the hospitality and outdoor recreation industries;
• Paid training programs;
• Outdoor active workplace; and
• You will join a high-growth national company that is changing lives through healthy outdoor recreational living

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