Sales Operations & Showroom Coordinator

LightForm | Calgary, AB
Full-Time | In-Person

LightForm is looking for an organized, proactive and customer-focused Sales Operations & Showroom Coordinator to join our Calgary team.

This is a hands-on role that combines sales support, quotation coordination, customer service and showroom operations. You’ll work closely with our Calgary sales team while also collaborating with LightForm’s national Sales Support team.

The right person is highly organized, detail-oriented and comfortable managing multiple priorities. We’re looking for someone who takes ownership of their work, communicates well, works effectively with others and can solve problems without needing constant direction.

This is a full-time, in-person position based at our Calgary showroom in the Beltline.

Schedule:
Week 1: Monday to Friday
Week 2: Tuesday to Saturday

For someone interested in developing a career in the lighting and design industry, there is also an opportunity to grow into a more sales-focused position as product, industry and customer knowledge develops.

Duties & Responsibilities

• Support the  sales team with day-to-day sales activities, quotations and customer requests.
• Prepare and revise standard and quick-turn quotations accurately and within required timelines.
• Assist with product selection, pricing, specifications and supporting documentation.
• Follow up on outstanding information required to complete quotations and customer requests.
• Maintain accurate quote information and help ensure active opportunities are properly followed up.
• Process standard sales orders and verify customer, product and pricing information.
• Coordinate routine product, pricing, availability, lead-time and documentation requests with vendors.
• Assist Account Executives with active opportunities, project follow-up and customer requests.
• Support specification packages, presentations and other sales materials.
• Maintain accurate customer, quotation and project information in NetSuite and other internal systems.
• Escalate complex, technical or high-value project requirements to the appropriate internal resource.
• Assist with sales reports, follow-up lists and other sales administration as required.
• Work with Sales Support colleagues across Canada when additional support or coordination is required.

Our Calgary showroom is an important part of the LightForm customer experience. This position shares responsibility for ensuring the showroom is professional, organized and ready for customers at all times.

Responsibilities include:

• Welcome showroom visitors and provide a professional and helpful customer experience.
• Assist with showroom appointments, customer visits, presentations and events.
• Complete daily showroom opening and closing procedures.
• Ensure lighting displays, signage and equipment are operating and presented properly.
• Keep displays, samples, catalogs and work areas clean, organized and presentation-ready.
• Assist with receiving, organizing and maintaining showroom samples and materials.
• Perform routine showroom upkeep, including tidying, dusting, vacuuming and maintaining displays as required.
• Assist with preparing the showroom for customer events, presentations, lunch-and-learns and other activities.
• Proactively identify showroom issues and communicate them to the appropriate manager.
• Take shared ownership of maintaining a professional showroom environment rather than waiting to be asked.

What We’re Looking For

The successful candidate will:

• Be highly organized with strong attention to detail.
• Take ownership of responsibilities and consistently follow through.
• Be self-motivated and demonstrate initiative.
• Work well independently while also being a strong team player.
• Have excellent written and verbal communication skills.
• Be comfortable communicating directly with customers and vendors.
• Manage multiple requests, projects and deadlines effectively.
• Have good judgment when determining priorities.
• Be proactive in identifying and solving problems.
• Be comfortable working in a fast-paced and deadline-driven sales environment.
• Be willing to learn about lighting products, specifications and the design industry.
• Understand that maintaining the showroom is an important part of the position.

Education & Experience

• Previous experience in sales support, customer service, project coordination, administration, retail or hospitality is an asset.
• Experience preparing quotations, estimates, proposals or sales orders is an asset.
• Experience coordinating multiple projects, requests or deadlines is an asset.
• Lighting, electrical, architecture, interior design or construction industry experience is an asset but not required.
• A diploma or degree in Business Administration, Interior Design, Architectural Technology, Electrical Engineering or a related field is an asset but not required.
• Strong computer skills, including Microsoft Office and email.
• Experience with CRM or ERP systems is an asset.
• Must be able to work full-time in person at our Calgary showroom and work the rotating Saturday schedule.

About LightForm

LightForm works with Canada’s architecture and design community to provide architectural and decorative lighting for residential, commercial and hospitality projects.

We represent leading lighting manufacturers from Europe and North America and work with architects, interior designers, engineers, contractors, distributors and other industry professionals across Canada.

Our showrooms feature unique architectural and decorative lighting collections and provide spaces for customer meetings, presentations, events and educational sessions.

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