Assistant Utilities Manager (Yoho National Park, Field, BC)

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

- Subsidized staff accommodation

- Subsidized meals on shift

- Complimentary stays at our sister lodges

- Staff rates at all CRMR properties

- Employee Benefits Program

- Discount on food and beverages at our hotel dining outlets

- Staff events and recognition programs throughout the year

- Opportunities for growth and advancement across our properties

- Access to staff fitness facilities (select properties)

- Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

1.     System Management and Optimization:

·       Assist in overseeing the operation, monitoring, and maintenance of ELL's comprehensive utility systems, including:

o   Power Generation and Distribution: Help manage diesel generators, turbines, and the propane bi-fuel system.

o   Water Treatment and Distribution: Support ensuring safe, high-quality water supply throughout the property.

o   Wastewater Treatment and Collection: Assist in operating the treatment plant and managing the collection system.

o   Fire Systems: Help maintain fire pumps and hydrants for emergency preparedness.

o   Property Vehicles: Support overseeing maintenance and operation of lodge vehicles.

o   Fuels: Assist in managing diesel, gasoline, and propane supplies.

o   Hot Tub: Help ensure proper operation and water quality of guest amenities.

·       Conduct daily system checks, maintaining detailed parameter logs for all systems.

·       Assist in data analysis to ensure all systems operate within optimal ranges, helping to identify trends and potential issues.

·       Support the development and implementation of strategies to enhance system efficiency and reduce energy consumption.

·       Liaise with external contractors for specialized maintenance and repairs as directed.

2.     Team Leadership and Development:

·       Support the Utilities Manager in leading and mentoring the team of skilled professionals in the Utilities Department.

·       Help foster a positive team culture that embraces continuous learning, innovation, and the "One team, one resort" philosophy.

·       Assist in team management aspects, including:

o   Supporting recruitment and onboarding of new team members

o   Helping conduct comprehensive training programs on all utility systems

o   Assisting with regular performance evaluations and feedback

o   Contributing to professional development planning for team members

o   Supporting fair and efficient scheduling to ensure 24/7 coverage

·       Participate in and sometimes lead regular team meetings to discuss operational updates, safety procedures, and improvement initiatives.

3.     Operational Excellence:

·       Help develop, implement, and refine preventative maintenance plans and schedules for all utility systems.

·       Assist in managing inventory of equipment, spare parts, and consumables, ensuring optimal stock levels to prevent operational disruptions.

·       Support collaboration with other department heads to align utility operations with overall lodge objectives and guest satisfaction goals.

·       Contribute to identifying and implementing cost-saving measures and efficiency improvements across all systems.

·       Uphold and acquire certifications as needed.

·       Stay informed about emerging technologies and industry best practices in sustainable lodge operations, helping to recommend and implement upgrades.

4.     Safety and Compliance:

·       Support ensuring all operations adhere to federal, provincial, and local safety standards, environmental regulations, and operating permits.

·       Assist in implementing and maintaining robust safety protocols, including:

o   Confined space entry procedures

o   Fall protection and working at heights

o   Hazardous material handling and storage

o   Electrical safety and lockout/tagout procedures

·       Help conduct regular safety audits and assist in leading safety training sessions for the utilities team and other relevant staff.

·       Maintain all necessary certifications for system operations, including Small Wastewater System Operator and Small Water System Operator qualifications.

·       Support compliance with all regulatory reporting requirements, helping to prepare and submit reports as needed.

5.     Emergency Response and Problem Solving:

·       Assist in developing, implementing, and updating comprehensive emergency response procedures for various scenarios.

·       Be on-call to respond to emergencies outside normal working hours, demonstrating quick thinking and decisive action in addressing urgent operational issues.

·       Help lead periodic emergency drills to ensure team readiness for various scenarios.

·       Support troubleshooting of complex system issues, using analytical skills to diagnose problems and implement effective solutions.

6.     Administrative Duties:

·       Assist in managing department budgets, including annual budget preparation and ongoing expense tracking.

·       Support overseeing payroll for the utilities team, ensuring accurate and timely processing.

·       Help develop and maintain comprehensive SOPs for all utility systems and processes.

·       Assist in preparing detailed reports on system performance, efficiency improvements, and cost-saving initiatives for lodge management.

·       Support maintaining meticulous records and documentation for all utility systems, including maintenance logs, repair histories, and regulatory compliance documents.

·       Help manage relationships with vendors and contractors, assisting in negotiations and ensuring high-quality service delivery.

·       Proven experience in utility operations, preferably in a remote or hospitality setting.

·       Strong technical knowledge of power generation systems, water and wastewater treatment, and general mechanical/electrical systems.

·       Certifications in Small Wastewater System Operation and Small Water System Operation (or willingness to obtain).

·       Valid driver's license and ability to operate various types of vehicles and equipment.

·       Demonstrated leadership skills and ability to work effectively in a team environment.

·       Strong problem-solving abilities and a proactive approach to system maintenance.

·       Proficiency in computer systems, including Microsoft Office and specialized utility management software.

·       Ability to work in a dynamic environment, often extending beyond regular working hours.

·       Physical capability to perform tasks in various conditions, including confined spaces and at heights.

·       Commitment to environmental stewardship and sustainable operations.

·       Excellent communication skills and ability to interact professionally with staff, guests, and external contractors.

·        Ability to step into the Utilities Manager role when required.