SpeqƏȠéutxʷ (SPAKEN) Assistant House Manager Job Posting

Are you a self-starter with a passion for supporting Indigenous peoples experiencing homelessness?

The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking an Assistant House Manager to support operations at SpeqƏȠéutxʷ House. This role works closely with the Senior Manager of Housing to support the Indigenous Street Community and those who have transitioned into culturally supportive housing.

ACEH is an Indigenous-led non-profit organization dedicated to ending Indigenous homelessness through culturally supportive housing and decolonized harm reduction services. Our work is grounded in the voices, experiences, and leadership of the Indigenous Street Family.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission: You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process.

Preference will be given to qualified candidates with Indigenous ancestry. The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its employees, we encourage members of the 2SLGBTQQIA+ community to apply.

Applications will be received until positions are filled. Only qualified candidates will be shortlisted and interviewed.

Job Details:

Position Type: Full-time, 40 hours per week. On-Call one week per month.
Location: SPAKEN House – 833 Hillside Ave, Victoria, BC
Start Date: Contingent on receiving a Clearance Letter through the Criminal Record Check Review Program

Compensation and Benefits:

• Annual salary starting at $72,488 ($34.85 per hour), less applicable statutory deductions
• Additional compensation provided for weekday and weekend on-call coverage 
• Extended Health Benefits: 100% employer-paid extended health benefits through ACEH’s benefits provider, including medical, dental, vision, and paramedical services. 
• Group Retirement Savings Plan (RRSP): Employer-matched contributions of up to 5% of annual earnings.
• Vacation Entitlement: 3 weeks (15 working days) of paid vacation annually, accrued at 6% 
• Sick Leave & Wellness: 
  • 5 paid sick days per calendar year (in accordance with the Employment Standards Act)
  • Additional sick leave credits accrued at 1 day per month
  • 1 paid Wellness Day per quarter (4 per year) 
  • 3 unpaid personal days per calendar year

About the Role:

Working closely with the Senior Manager of Housing, the Assistant House Manager plays a key leadership role in supporting daily operations, supervising staff, and ensuring programming aligns with ACEH’s Dual Model of Housing Care.

This position operates within a unionized environment and requires strong leadership, sound judgment, and the ability to balance operational demands with culturally safe, person-centered care.

Key Responsibilities:

• Support the day-to-day operations of SPAKEN House, ensuring staff are working in alignment with ACEH policies, procedures, and the collective agreement
• Provide direct supervision and leadership to staff, including assigning work, monitoring performance, and addressing operational concerns
• Support recruitment, onboarding, and training of staff in collaboration with Human Resources
• Support performance management processes, including coaching, evaluations, and addressing performance concerns in collaboration with Human Resources.
• Ensure accurate and timely documentation in CAMS, including case notes, incident reports, and wellness plans
• Review and respond to incident reports and ensure appropriate follow-up and escalation
• Support Family Members through advocacy, case coordination, and access to community resources
• Work collaboratively with internal teams and external partners to support wrap-around care
• Support the development and implementation of care plans and wellness goals
• Assist with scheduling, payroll review (Payworks), and operational planning
• Oversee inventory, ordering, and general operational logistics
• Participate in an on-call rotation, providing after-hours leadership support (24/7 for one full week per month).
• Support house safety and security processes, including emergency response and adherence to policies
• Support referrals and intake coordination to ensure Family Members can access and transition into housing and services. 
• Facilitate communication between staff, Family Members, and external partners
• Participate in staff meetings and support a positive, accountable team environment
• Perform other related duties as required 

Qualifications & Education:

• Minimum 1–2 years of experience in a leadership or supervisory role 
• Relevant post-secondary education and/or equivalent experience 
• Experience working in non-profit, housing, or social services environments considered an asset 
• Experience working with Indigenous communities considered an asset 

Required:

• Valid First Aid Certification 
• Naloxone Overdose Prevention Training 
• Ability to complete a Criminal Record Check for working with vulnerable adults 
• Valid Class 5 Driver’s License and access to a reliable vehicle 
• Participation in on-call responsibilities

Preferred Skills and Abilities:

• Progressive understanding of mental health, substance use, and complex care needs
• Ability to work in a holistic, professional, and non-judgmental manner with a wide range of individuals
• Ability to respond to high-risk situations, provide crisis intervention, and manage conflict
• Ability to work independently and manage competing demands in a fast-paced environment
• Strong written, verbal, and electronic communication skills
• Understanding of the impacts of colonization, Residential Schools, Sixties Scoop, and systemic barriers affecting Indigenous peoples