BC Settlement Navigator- Punjabi Speaking

Job Title: BC Settlement Navigator Punjabi Speaking 

Languages:  English & Punjabi 

Status Regular: Regular Part-Time (Union Position)

Weekly Hours: 21

Grid: 11 

Rate: $ 27.54 - $31.61/hr (starting at $27.54/hr)

Start Date: ASAP

End Date: March 31, 2029 (with possibility of extension) 

Date Posted: November 25, 2024

Closing Date:  Open until filled.

Please note that internal applicants must apply by December 3, 2024. Internal applications received after this date will not be considered as internal and seniority will not apply.

The Opportunity: 

We are currently recruiting for the role of BC Settlement Navigator (English & Punjabi Speaking) to join our team in Surrey, BC.  As Settlement Navigator, you will provide employment and settlement support to a broad spectrum of Punjabi speakers with a focus on temporary foreign workers, as well as refugee claimants, international students, and naturalized citizens.  The needs of this demographic vary and can be complex in nature.  The successful candidate will have strong connections to the Punjabi speaking community in the lower mainland, an understanding of available community supports, and knowledge of the unique integration, employment and settlement challenges these newcomers face.   

Key areas of responsibility are:

• Recruiting clients by liaising with community services, agencies, employers, and training institutions to increase client referrals;
• Conducting strength-based need assessments to find each person’s skills, interests, employment history and career goals as well as their and their families’ settlement needs;
• Working with clients to develop and implement settlement plans;
• Assisting clients in accessing appropriate programs and services for which they are eligible and ensure successful linking to these services;
• Detecting issues such as depression, family violence, substance use, employer abuse, and intergenerational conflicts through the early identification of warning signs that may be present and refer clients to the appropriate support services;
• Supporting clients during the job search, selection and hiring processes;
• Coordinating with community and employment service providers (e.g., Work BC) and referring clients to more appropriate services as needed;
• Planning, developing, and facilitating group orientation workshop sessions;
• Developing and maintaining a network of appropriate contacts with external service providers to support and follow up on client referrals based on needs and eligibility of client group. 
• Maintaining client files, preparing reports, and compiling statistics;
• Conducting program promotion to community services, media sources and internal marketing;
• Assisting in the creation of marketing materials by providing program information to the marketing team.

Qualified candidates will possess:

• Diploma in Social Work or related human services, or Diploma in Community Social Services, and two (2) years recent settlement or employment services related work experience, or an equivalent combination of education, training, and experience;
• Demonstrated knowledge of the needs and issues of temporary foreign workers, provincial nominees, international students, and refugee claimants in Canada;
• Demonstrated ability to promote and implement education and support group services;
• Demonstrated knowledge of relevant community resources, programs, and services;
• Knowledge of adult learning models, career decision making process, assessment of pre-employment barriers including English as a Second Language;
• Knowledge and understanding of legislation and policies relevant to employment in Canada (Employment Standards Act, Work Safe BC, etc.);
• Knowledge of post-secondary education system in Canada and the existing employment services available to temporary foreign workers, provincial nominees, international students, and refugee claimants;
• Demonstrated ability of using online communication platforms, such as Zoom and MS Teams;
• Strong networking skills as well as verbal & written communication skills including the ability to present information to multi-cultural groups and employers and one on one counselling to individuals;
• Demonstrated ability to provide support to the target service users in the event of workplace safety or employment standards violation, and other relevant legal assistance;
• Knowledge in the areas of federal and provincial immigration programs and processes including work permit applications;
• Demonstrated working knowledge of verbal and written English and either Punjabi
• Demonstrated ability to work collaboratively within a team and inter-departmental teams;
• Intermediate to advanced level user of MS Office, Internet, and email applications;
• Demonstrated expertise in utilizing CRM systems for efficient and accurate client data management is an asset;

A Criminal Record Check is a requirement of employment.  

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

 APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments.  As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered. 

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and offers a blend of in-office and remote work.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/.   Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.  Resumes may be reviewed as they are received and the position may close without notice.   

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (hr@dcrs.ca). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 45 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion.  To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.