Overnight Shelter Support Staff – Hannah’s Place (Casual)

ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

What matters to you?

Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.

JOB SUMMARY

This position will provide direct support to community members using trauma informed and culturally safe practices.

KEY DUTIES & RESPONSIBILITIES

• Provide direct support to community members accessing Siloam Mission’s Shelter services;
• Incorporate a Housing-Focused approach when working with community members;
• Using a behaviour-based approach when working with community members;
• Using Restorative practices when dealing with behavioural issues;
• Prepare and complete incident reports, daily logs and other required documents and reports; 
• Respond to emergency situations that occur in the Shelter;
• Support the team in the daily clean-ups in the Shelter area.
• Coordinating with housing-focused case workers regarding housing plans of community members;
• Ensuring guidelines for baggage limitations are being followed and explained;

EDUCATION & EXPERIENCE

•  Post-secondary education in relevant social services or equivalent relevant experience;
• Demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, Trauma-Informed best practices;
• Knowledge of community resources for homelessness, health, mental health, and substance use; and harm reduction;
• Certificates in NVCI, ASIST, CPR First Aid, and Mental Health First Aid preferred;
• Experience working with the HIFIS4 database is an asset.

KNOWLEDGE/SKILLS/BEHAVIORS

• Ability to work with a diverse staff team and promote inclusion and cultural awareness in the workplace;
• Good understanding of colonization and its impact on Indigenous peoples;
• Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness;
• Experience in responding appropriately to potentially violent situations using NVCI;
• Ability to work within a harm reduction framework;
• Knowledge of Housing First Principles and housing resources;
• Excellent critical thinking and problem-solving skills;
• Excellent written and oral communication skills;
• Ability to communicate appropriate professional boundaries;
• MS Office and data entry skills;

RELATIONSHIP

• Works closely Drop-in Staff, Kitchen and Community Members.
• Housing-focused case workers

WORKING CONDITIONS

• Hours of work: 8 PM - 8 AM
• Work requires standing and walking over extended periods of time.
• May be required to lift up to 50 lbs. occasionally.
• Overtime may be offered when necessary. 
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members;

WORKPLACE HEALTH & SAFETY

• The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow-up reviews as a learning opportunity.
• Provides a safe environment by ensuring adherence to Workplace Safety and Health
• Regulations and Policies, Infection Control Guidelines, WHMIS, and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness, and participates in safety and health training programs, including the facility’s Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

CONDITIONS OF EMPLOYMENT 

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://www.winnipeg.ca/police/services/online-record-checks.
• The successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit: Province of Manitoba | Families | Adult and Child Abuse Registry (gov.mb.ca)

Siloam Mission Inc. promotes Employment Equity and is strongly committed to building a skilled and diverse workforce reflective of Canadian society. Therefore, we encourage candidates to voluntarily self-identify on their application if they are members of the underrepresented groups (women, Indigenous persons, a person with a disability, or a visible minority).

Wage: $ 20.08 - $ 27.17

Siloam Mission offers a competitive compensation package, including comprehensive health and dental benefits, a pension plan, paid time off, and additional wellness supports, as well as opportunities for professional growth and development. We follow a structured salary guide to ensure fair, equitable, and consistent compensation across our team, taking into account directly related experience and internal equity in all offers.

CLOSING DATE:  DEC 31 2025

Please include cover letter, resume, and three (3) work references for consideration. Note: we appreciate all that apply, however; only qualified candidates will be contacted for an interview.