Operations Supervisor, Hop-On, Hop-Off Sightseeing Tour
Start Date: ASAP to be trained and prepared for cruise ship season beginning in April / May 2026
Work Hours: Seasonal, approximately 36 hours – three 10 hour shifts and one 6 hour shifts.
Location: Central Burnaby yard base
Wages: $22.00 per hour
YOUR WORK WILL INCLUDE
- Planning, coordinating, and executing the daily operations of Hop-On, Hop-Off Sightseeing tours
- Preparing and supporting drivers for daily tour routes, timetables, and technology equipment
- Ensuring safe, cost-effective, and on-time operating performance
- Proactively monitoring and communicating tour changes, traffic delays, city events, and road closures to Drivers and to ensure the guest experience is well managed
- Communicating clearly and effectively regarding route updates, detours, and reopening times to the Gastown team and confirm updates with drivers over radios.
- Assist drivers with basic troubleshooting of operational equipment, including tablets and audio systems (AC), and escalate technical issues when necessary
- Organizing and maintaining daily bus utilization, assigned drivers, and passenger counts
- Mitigating operational issues with a guest focus
- Professionally communicating with drivers, guest service team, sales team, mechanics, and managers as appropriate
- Completing daily operation reports of activities and issues
- Supporting drivers to ensure policies and procedures are followed
WHAT WE WILL LIKE ABOUT YOU
- You are a quick-thinking problem solver who reacts appropriately to unexpected changes
- You are very organized and detail-oriented, thriving under pressure in a fast-paced environment
- You are calm, patient, adaptable, and can work with multiple, diverse people
- You work equally well individually and as part of a team
- You are eager to learn and grow
- You like being behind the scenes, ensuring that logistics are running smoothly
- You have a professional demeanor and are friendly and personable
- You are proficient in Microsoft Office
- You have excellent English communication skills (verbal, email, text, and radio) – bonus if you speak another language
- You are familiar with Vancouver’s geography
- Knowledge of standard radio codes is an asset
- You are a quick learner
- You have a professional attitude and appearance
- Prior customer service, dispatch, or supervisory experience is an asset
- You can reliably get to the office on time – having a vehicle is ideal
WHAT YOU WILL LIKE ABOUT US
- Paid training
- Free admission and discounts to over 90 attractions through the Tourism Privilege Pass
- A central Burnaby office near transit access + free on-site parking
- Monetary incentives – guest reviews, safety, and sales
- Referral program reward – get your rockstar professional colleagues to join our team
- Internal and external recognition programs for fun awards and prize opportunities
- Familiarization tours on our products and a plus one
- The little things like free coffee, tea, hot chocolate, and water (available in-office)
- Respectful and safe work environment
Please submit a Cover Letter with your Resume when applying.
Join the team at Big Bus Tours Vancouver Westcoast Sightseeing! We operate Vancouver’s Double Decker Hop-On Hop-Off tours, as well as guided tours to Downtown Vancouver, Whistler, Victoria, and the North Shore. We have been a Top Nominated Company at the Vancouver Tourism Awards for three years in a row since 2023! The rise to the top is a testament to our team’s unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.
We are an equal opportunity employer committed to equity, diversity, and inclusion. We strive to maintain a workplace that welcomes and values people of all backgrounds, identities, and abilities.
BBTVWCS respectfully acknowledges that our offices are located on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.
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