Senior Manager, Community Health and Integration (Pending Funding Approval)
Job Title: Senior Manager, Community Health and Integration (Pending Funding Approval)
Status: Regular, Full Time
Salary: This position starts at $85,000 per year and increases to $116,966 per year, over a 10-year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.
Date Posted: July 19, 2024
Closing Date: July 25, 2024
Anticipated Start Date: ASAP
PURPOSE OF THE JOB
The Senior Manager, Community Health and Integration is tasked with advancing the mission, strategic planning, and implementation of services. This role involves guiding and overseeing the efforts of DIVERSEcity personnel and forming a close partnership with the Health Authority Program Leader. Key responsibilities include joint efforts in creating an orientation program, designing and executing development projects for Settlement Case Managers as well as health authority teams, collaborating on the creation and delivery of educational workshops centered around health initiatives, and working in conjunction with other settlement agencies and/or crucial partners. Additionally, this role encompasses orchestrating and enhancing the support network for in-clinic peer assistance provided by medical students from the UBC Refugee Health Initiative.
SPECIFIC RESPONSIBILITIES AND AUTHORITIES
1.0 Contract Management
- Provides supervision, guidance and leadership to staff to ensure the appropriate program policies and procedures, tools and operations are implemented to meet all contracted program deliverables;
- Works with the Director to assist in new proposals and contract negotiations;
- Ensures that all contract deliverables and reporting requirements are being met;
- Assists the Director in negotiating funding contracts, and facilitating the contracting process;
- Is responsible for monitoring, and when necessary, coaching, all negotiations carried out by staff
1.1 Strategic Planning
- Advance the Mission and Strategic Planning: Actively contribute to the organization's overarching goals. Play a pivotal role in aligning initiatives with the mission to enhance community health and integration.
- Participates in the strategic planning processes with funded programs;
- Assists the Director in ensuring that program development initiatives are congruent with the organizations strategic plan, and the departments overall plan;
- Responsible for operationalizing the organizations Strategic Plan as it pertains to the department and ensures that goals are on track to be successfully delivered.
1.2 Service Quality
- Working with the department managers, participates in the development of quality assurance systems and evaluation procedures as they apply to funded programs, including client feedback, program evaluation, and assessment of needs;
- Supports the Director to ensure departments PQI processes aligns with those of the organizations;
- Participates in ongoing assessment of community needs and funding trends as it pertains to the department.
- Implement Services: Oversee the rollout of programs supporting community integration and health, managing logistical, operational, and strategic aspects.
1.3 Program Development
- Collaborates with department managers and the Director to plan, develop and implement new programs and projects;
- Participates in the preparation and submission of program/project proposals in response to Requests for Proposals for repeat and new funding opportunities;
- With guidance of the Director, liaises with program funders regarding operations and ongoing planning and evaluation;
- Ensures that assigned programs are current, innovative and meet the needs and mandate of DIVERSEcity's mission statement;
- Keeps current with information about all funding sources, and ensures the dissemination of this information to the relevant Directors and/or managers;
- Attends necessary community, government and agency meetings and eventually takes a leadership role at these tables/committees.
- Participates in external committees, advisory groups and relevant networks to be informed and updated on emerging issues, new/alternative-funding opportunities and to advocate on behalf of immigrants to help address service gaps in the community.
- Create an Orientation Program: Design programs for the onboarding and continuous development of Settlement Case Managers and health authority teams.
- Design and Execute Development Projects: Plan and implement projects for the professional growth of team members, ensuring they have the necessary skills for effective community service.
- Orchestrate Support Networks: Develop in-clinic peer support networks, leveraging medical student involvement from the UBC Refugee Health Initiative.
- Collaborate on Educational Workshops: Develop and disseminate workshops focused on health initiatives to improve community health outcomes.
1.4 Risk Management
- Provides their best advice to the Director on all matters relating to their areas of oversight and in alignment with the organizations mission and values;
- Is active in risk reduction and management pertaining to programs on a daily basis.
1.5 Human Resources
- With support of the Director, hiring and supervising of managers and/or staff;
- Coaching managers on HR issues/collective agreement compliance in consultation with the Human Resources and Communications teams;
- Ensures compliance of policies and procedures for all program staff;
- Change and growth management e.g., portfolio changes, new programs, office moves, etc.
- Lead DIVERSEcity Personnel: Mentor and guide the team, ensuring alignment with project goals and effective delivery on objectives.
1.6 Financial Management
- Supports and guides Program Managers in budget management to ensure contract deliverables are met;
- Indicates any risk or suggested leverage points in program budgets to the Director to improve financial stability of the department;
- Plan and control departmental or establishment budget from regarding project lead.
1.7 Leadership, capacity-building, and support of a high-performing, values-driven team
- Provides strategic and values-based leadership to all managers and staff within the Community Development team, and across the department.
- Hiring, managing, and developing managers and/or staff.
- Ensures compliance of policies and procedures.
- Supports all aspects of change management
- Oversees skills training and development and resource development.
- Ensures communication from the department is consistent with the agency.
- Sets the tone of communication through leadership (collaboration, positive attitude, problem solving, morale).
- Acts as an advisor to leadership, providing sound judgement and leadership that promotes alignment with the larger vision of the organization and addresses misalignment through constructive feedback and risk management.
- Deeply committed to stewardship responsibility leadership that is entrenched in ensuring that the work is centered with an accountability framework that provides stability to the organization.
- Provide Overall Leadership and Vision: Lead the integration of health and community services with a focus on impactful, sustainable initiatives aligned with community needs.
1.8 Relationship building & Partnerships
- Develops and builds relationships internally and externally to support or enhance the work of the department (e.g., between internal programs, managers, departments, other organizations, post-secondary institutions, industry partners, various levels of government, etc.)
- Represents DIVERSEcity positively and professionally in the community.
- Partner with Health Authority Program Leader: Develop a strong partnership for coordinated efforts in integrated health and community services.
- Engage in Interagency and Partner Collaboration: Work with other agencies and stakeholders for a coordinated approach to community health and integration.
1.9 Miscellaneous
- As a member of the Senior Leadership Team, participates fully in the activities and initiatives of the Society.
- Participates in the Society's Strategic planning processes.
- Keeps well informed about the Society and participates in the full life of the Society.
- Keeps well informed about issues of concern to newcomers and racialized communities.
- Keeps well informed about the socio/economic/political climate as it applies to issues of concern to the organization.
- Performs any other duties as assigned by the Director and Executive Leadership Team.
- Plan, organize and direct the delivery of services for DIVERSEcity staff within a department or establishment.
- Consult with project team to create and maintain standards for the supplying of health care services.
- Develop evaluation systems of medical centre to monitor the quality of service provided patients.
- Monitor the facilities to ensure effective use of resources.
- Represent the department or establishment at meetings with government officials, the public, the media and other organizations.
2.0 RELATIONSHIP
- Member of the Society's Senior Leadership team.
- In the absence of the Director, may be assigned the acting Director for the department.
3.0 REPORTING
- Reports directly to the Director, Partnerships & Stakeholder Engagement.
- Keeps the Director and Executive Team informed about developments of importance.
- Provides reports to all stakeholders (Board, CSSEA (Community Social Services Employers Association), CEO, etc.) as required.
4.0 QUALIFICATIONS
- University degree in Public Health, social sciences, social work or related field
- A minimum of 3-years’ experience working in a community based non-profit organization or related experience.
- Significant experience (3+ years) in community health, public administration, or related field, with demonstrated success in leadership roles.
- A minimum of 5-years experience in supervision or management, preferably within a unionized setting.
- Proven track record in strategic planning and project management in health/community service settings.
- Strong leadership skills with the ability to mentor, guide, and motivate a diverse team.
- Proficiency in applying metrics and evaluations to assess program success and areas for improvement.
- Strong collaboration skills with experience in building partnerships across various sectors, including health authorities and community organizations.
- Skill in negotiating and developing relationships that benefit organizational objectives and community health outcomes.
- Experience in developing educational workshops and support networks that cater to community health needs.
- Familiarity with peer support models and the ability to leverage educational resources, such as student involvements from medical programs.
- Proven proposal writing skills, and intermediate/advanced knowledge of federal and provincial funding processes.
- Proven success in program design and delivery;
- Strong English language skills including written, oral and presentation skills. A second language would be considered an asset;
- Strong organizational and time management skills;
- Strong computer literacy skills, in particular, MS Office (Word, Excel, PowerPoint);
- Knowledge of immigrant, refugee, ethno-cultural, and racialized communities and settlement issues;
- Able to work independently and collegially in a team environment;
- Innovative, flexible, and able to manage change and uncertainty;
- Valid BC Driver’s License and access to personal vehicle is an asset;
- Willing to work some evenings and weekends, as needed.
A criminal record check is required as a part of this process.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.
Additional Information:
This position is considered an essential service, recruitment is on-going. These are unprecedented times, and DIVERSEcity's top priority is to ensure the safety of all our employees, clients, volunteers and candidates; recruitment for this position will be conducted virtually.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at recruitment@dcrs.ca. Any personal information provided will be maintained in confidence.
About DIVERSEcity:
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.