Happiness Expert

Make it Your Job to Spread Happiness!

Accent Inns (the hotel with a rubber duck in every room) and Hotel Zed (rebels against the ordinary) are searching for a Happiness Expert (Full Time) to join our Customer Happiness Hub. This is an in-person role located at our Richmond, BC location, no remote option available. 

The Customer Happiness Hub is where our Happiness Experts provide relationship-based customer service experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful human connections that make a positive difference in someone's day. 

Working here is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other's Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!

Benefits & Work Perks

We pay 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for friends & family
• Live Your Best Life fund for any courses you're interested in (including post-secondary tuition or surf lessons!)
• Employee purchase program so you can get sweet deals on everything from electronics to linens

And these are just a few!

What You Do

As a Happiness Expert you deliver on three main pillars:

1)    Create memorable brand touchpoints that drives loyalty

• Thousands of conversations happen in our Happiness Hub and these conversations are our opportunity to make people love us. Make every conversation count - contacting the Happiness Hub either by phone, email, SMS or social should reinforce our brands and make every customer smile

2)    Drives sales by booking more rooms and maximizing yield

• Don't leave any money on the table. Ask questions to uncover opportunities, use storytelling to showcase why our properties are the perfect fit for the customer and ask for the sale.

3)    Be the communications and service center for customers

• Help us deliver outstanding customer service on property by capturing customer information when you make reservations so it is shared with our properties.
• Set expectations and showcase hotel amenities pertinent to the customer conversations. Suggest local events or restaurants to enhance their stay.
• Drive loyalty for our important preferred corporate clients, groups and travel trade customers with outstanding and seamless service and communications.

What You Need

• Available to work in-person at our Richmond location - no remote option available 
• Previous sales and/or hotel experience is preferred 
• Fun loving nature
• Easy conversationalist
• Extra-sensory perception to how others are feeling
• Tech-savvy systems expertise
• Multi-tasker who doesn't crack under pressure
• Sleuth like problem solving skills
• Good grammar and writing skills
• Front desk or reservations office experience an asset, but we are also happy to train

Join our Fam-Jam

If this sounds like the job for you, hit that Easy Apply button and don't forget to write a note about why you want to work with us!

Don't feel like you meet every requirement? Studies show that women are less likely to apply to roles because they don't match the job posting 100%. If this posting sounds like an exciting opportunity for you, we encourage you to apply.

Our Commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We endeavor to ensure marginalized groups are represented: Black, Indigenous, people of colour, and LBGTQ2S+ communities.

Veuillez visiter notre page carrières pour voir d'autres offres d'emploi.