PROTECTIVE CARE SUPPORT WORKER

POSITION:  Protective Care Support Worker

DEPARTMENT: Protective Care

LOCATION: 75 Martha

FTE: Full-time, Permanent

HOURS OF WORK: Days (7:30 to 16:00)

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Main Street Project offers Protective Care to our community through the Intoxicated Persons Detention Act (IPDA), which supports intoxicated individuals into sobriety using a harm reduction approach, close monitoring and a supported release. We aim to serve each person with safe and respectful services, following an initial transfer by Winnipeg Police Service officers or cadets.

In accordance with Main Street Project’s mission, goals, policies and procedures, the Protective Care Support Worker functions as a member of a team in providing services designed to assist and support marginalized individuals in meeting their basic needs, and to ensure their safety and well-being.  

Key Responsibilities

• Coordinate intakes for community members entering Protective Care, adhering to established protocols and working with external partners
• Conduct and document assessments every 15 minutes for individuals in Protective Care including the monitoring respirations and other physical signs of their current condition. Ensure they receives medical attention when required
• Assist participants in planning, problem-solving, and addressing immediate needs, including providing food, water, clothing and other items.
• Document and manage Community Member’s belongings from intake to discharge adhering to established procedures
• Coordinate supportive discharge of community members including evaluation of psychosocial determining factors
• Provide support and resources without judgement for participants accessing Protective Care
• Respond to emergency situations; assessing, intervening, and documenting critical incidents requesting assistance when needed or when incident escalates beyond scope of role
• Ensure participants are informed of internal and external resources, services, and programs and if needed
• Ensure care provided meets professional standards
• Work collaboratively with external partners
• Maintain accurate and confidential electronic and file records
• Collect and submit agency-required statistics on time and with accuracy
• Maintain cleanliness of the program area by following routine cleaning schedules each shift

Qualifications

• Relevant experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
• Knowledge in the addiction and mental health fields required
• Strong attention to detail and ability to maintain accurate records.
• Ability to build and maintain relationships with external partners
• Compassion for working with individuals who use substances and experience mental health issues
• Ability to work with a client-centred care philosophy
• Experience working in a supportive and residential environment
• Ability to apply Harm Reduction and Housing First philosophies in their day-to-day support of participants
• Knowledge of the effects of poverty and the determinants to health
• Ability to work collaboratively in a multi-disciplinary team
• Knowledge of Indigenous Culture and the Truth and Reconciliation Commission Calls to Action
• Lived Experience: Knowledge gained from personal experiences relevant to the role.
• Excellent interpersonal skills and communication skills, both oral and written
• An understanding/experience in working with culturally diverse populations
• Proficiency in Microsoft Office & online databases
• Experience working with HIFIS considered an asset
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Employee is responsible for any service charges incurred
• Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications.

Conditions of Employment

• Ability to stand or walk for long periods of time. Physical tasks include crouching, bending, lifting, reaching and first aid for participants
• Ability to work with individuals who use substances and/or experience mental health issues

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