Assistant Resort Manager | Mara Lake RV & Beach Club

Love the outdoors? Thrive in a fast-paced, people-first environment? Ready to take the next step into leadership while still being hands-on with guests? Pinnacle Lifestyles is seeking an Assistant Resort Manager with a hospitality focus to join our team for the summer season. This role is ideal for someone who excels in hospitality and is ready to grow into a leadership position—supporting daily operations while leading the guest experience on-site. You’ll work closely with the Resort Manager to ensure smooth operations, oversee guest services, and help create a welcoming, well-run resort environment where guests return year after year.

This is a seasonal position running from April/May through October, with potential for future growth opportunities within the company.

What You’ll Be Doing

This role blends leadership, guest services, and light operational support. You’ll be both front-facing with guests and supporting behind-the-scenes operations.

Guest Experience & Front Desk Leadership

·          Lead daily guest services operations, ensuring a warm, efficient check-in and check-out experience

·         Manage reservations (online, phone, and in-person), ensuring accuracy and optimization of bookings

·         Act as the primary point of contact for guest concerns, resolving issues quickly and professionally

·         Promote resort amenities, local attractions, and enhance the overall guest stay

·         Encourage re-bookings, guest reviews, and survey completion

Team Support & Leadership

·         Support hiring, training, and supervision of Guest Services and Housekeeping team members

·         Provide day-to-day guidance and support to staff to ensure service standards are met

·         Help coordinate team schedules, task lists, and daily priorities

·         Step in where needed—leading by example during busy periods

Resort Operations Support

·         Assist with camp store operations including sales, cash handling, inventory, and merchandising

·         Support event execution, long weekend activities, and group bookings

·         Ensuring budget review and compliance.

·         Help ensure cleanliness standards across cabins, washrooms, and common areas

·         Conduct regular resort walk-throughs to maintain quality and identify improvements

·         Assist with reporting, incident documentation, and operational follow-ups

Culture & Community

·         Help create positive team environment that reflects Pinnacle’s values of family, community, and the outdoors.

·         Contribute ideas to enhance guest experience, events, and overall resort atmosphere.

What We’re Looking For

·         3-5+ Years of experience in hospitality, tourism, or customer service.

·         Previously leadership or supervisory experience is a strong asset.

·         Strong guest service mindset.

·         Confident handling guest concerns and problem-solving in real time.

·         Experience with POS systems and reservation platforms (Newbook is an asset)

·         Organized, adaptable, and able to manager multiple priorities.

·         Comfortable being active and on your feet throughout the day.

·         A team-first attitude with a willingness to jump in wherever needed.

·         Passion for the outdoors and resort lifestyle.

Why Work With Us

·         Work in beautiful outdoor resort locations.

·         Competitive compensation + potential bonus opportunities

·         Subsidized staff accommodation (subject to availability)

·         Health & wellness allowance

·         Staff discounts across Pinnacle Lifestyles Resorts

·         Hand-on leadership experience with growth potential into Resort Manager roles.

·         Be part of a company focused on creating meaningful guest experience and lasting memories. 

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