Parts Technician
North Battleford, Saskatchewan
Temps plein
Reesink Dealer Network
Prairie AG Center
Job Title: Parts Technician
Location: North Battleford, Saskatchewan
Number of Positions: 1
Hours: Monday–Friday, 8:00 am–5:00 pm
Employment Type: Full‑time
Eligibility: Must be legally entitled to work in Canada
About PRAIRIE AG
Our brands include Claas, JCB, Seedmaster, Agrifac, Horsch, and other short lines. We represent world-renowned equipment manufacturers and provide high-quality products and superior customer service. Our highly skilled employees strive to meet the constantly changing demands of the agriculture industries through dedication, knowledge of their products, and a deep understanding of their customers’ specific requirements.
Job Summary:
As a Parts Technician, you’ll be the face of our parts department—helping walk-in customers, fielding phone inquiries, and troubleshooting a wide range of parts issues. You’ll handle purchase orders and sell retail products, all while ensuring our customers receive the best possible service. This role requires working knowledge of inventory systems and the ability to work collaboratively as part of our team.
Responsibilities:
Customer Service:
· Greet and assist customers in a courteous and professional manner
· Identify customer needs and provide information or recommendations on parts and products
· Process orders, answer inquiries, and resolve customer issues promptly
· Communicate effectively via phone, email, and text
Inventory Management:
· Maintain accurate inventory records, including stock levels and part numbers
· Receive, inspect, and organize incoming shipments of parts and products
· Ensure quick turnaround of any parts on backorder for customers and the shop
· Monitor stock levels and reorder parts as needed to prevent shortages
· Assist with picking, packing, and shipping parts orders to customers and the shop
Parts Knowledge:
· Possess a deep understanding of the products and parts we offer
· Identify and locate specific parts quickly and accurately
· Provide technical information and assistance to customers
Sales and Upselling:
· Promote additional products or accessories to customers when applicable
· Achieve sales targets and goals set by the parts department
· Participate in phone and marketing campaigns to grow parts sales
Documentation:
· Record all sales and customer transactions accurately using our inventory software (Intellidealer)
· Prepare invoices, receipts, and other necessary documentation
Organization and Housekeeping:
· Maintain a clean, organized, and well-maintained parts department and sales floor
· Arrange parts systematically for easy access, ensuring displays are neat and priced
Knowledge, Skills & Abilities:
· 2+ years of experience in heavy equipment parts, automotive, industrial, or a relevant field
· Familiarity with parts catalogues and reference materials
· Basic computer skills for data entry and inventory tracking
· Excellent communication and interpersonal skills
· Ability to build rapport with customers and provide exceptional service
· Precision in identifying and handling parts accurately
· Strong multitasking and organizational skills
· Sales-oriented mindset with the ability to upsell products
· Ability to meet or exceed sales targets
· Basic warehousing experience including shipping, receiving, picking & packing
· Record-keeping skills
Additional Requirements:
· Physical resistance to lift and move heavy parts when necessary
· Ability to stand for extended periods and work in a fast-paced environment
· Some overtime work is required during peak seasons
What We Offer
Ready to drive customer success on the farm?
Apply now and join PRAIRIE AG’s Parts team as our next Parts Technician!
We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We are committed to supporting our diverse talent, clients and communities. We do not discriminate against applicants of any status or condition protected by federal, provincial/territorial or local law.
Prairie AG Center
Job Title: Parts Technician
Location: North Battleford, Saskatchewan
Number of Positions: 1
Hours: Monday–Friday, 8:00 am–5:00 pm
Employment Type: Full‑time
Eligibility: Must be legally entitled to work in Canada
About PRAIRIE AG
Our brands include Claas, JCB, Seedmaster, Agrifac, Horsch, and other short lines. We represent world-renowned equipment manufacturers and provide high-quality products and superior customer service. Our highly skilled employees strive to meet the constantly changing demands of the agriculture industries through dedication, knowledge of their products, and a deep understanding of their customers’ specific requirements.
Job Summary:
As a Parts Technician, you’ll be the face of our parts department—helping walk-in customers, fielding phone inquiries, and troubleshooting a wide range of parts issues. You’ll handle purchase orders and sell retail products, all while ensuring our customers receive the best possible service. This role requires working knowledge of inventory systems and the ability to work collaboratively as part of our team.
Responsibilities:
Customer Service:
· Greet and assist customers in a courteous and professional manner
· Identify customer needs and provide information or recommendations on parts and products
· Process orders, answer inquiries, and resolve customer issues promptly
· Communicate effectively via phone, email, and text
Inventory Management:
· Maintain accurate inventory records, including stock levels and part numbers
· Receive, inspect, and organize incoming shipments of parts and products
· Ensure quick turnaround of any parts on backorder for customers and the shop
· Monitor stock levels and reorder parts as needed to prevent shortages
· Assist with picking, packing, and shipping parts orders to customers and the shop
Parts Knowledge:
· Possess a deep understanding of the products and parts we offer
· Identify and locate specific parts quickly and accurately
· Provide technical information and assistance to customers
Sales and Upselling:
· Promote additional products or accessories to customers when applicable
· Achieve sales targets and goals set by the parts department
· Participate in phone and marketing campaigns to grow parts sales
Documentation:
· Record all sales and customer transactions accurately using our inventory software (Intellidealer)
· Prepare invoices, receipts, and other necessary documentation
Organization and Housekeeping:
· Maintain a clean, organized, and well-maintained parts department and sales floor
· Arrange parts systematically for easy access, ensuring displays are neat and priced
Knowledge, Skills & Abilities:
· 2+ years of experience in heavy equipment parts, automotive, industrial, or a relevant field
· Familiarity with parts catalogues and reference materials
· Basic computer skills for data entry and inventory tracking
· Excellent communication and interpersonal skills
· Ability to build rapport with customers and provide exceptional service
· Precision in identifying and handling parts accurately
· Strong multitasking and organizational skills
· Sales-oriented mindset with the ability to upsell products
· Ability to meet or exceed sales targets
· Basic warehousing experience including shipping, receiving, picking & packing
· Record-keeping skills
Additional Requirements:
· Physical resistance to lift and move heavy parts when necessary
· Ability to stand for extended periods and work in a fast-paced environment
· Some overtime work is required during peak seasons
What We Offer
- Competitive salary based on experience
- Comprehensive benefits package, including health, dental, and vision.
- RRSP matching program.
- Ongoing training, development opportunities, and clear paths for career growth.
- A supportive, values-driven culture that prioritizes teamwork and community.
Ready to drive customer success on the farm?
Apply now and join PRAIRIE AG’s Parts team as our next Parts Technician!
We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We are committed to supporting our diverse talent, clients and communities. We do not discriminate against applicants of any status or condition protected by federal, provincial/territorial or local law.
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