Customer Service Representative (CSR)

Do you have what it takes to deliver exceptional customer service? Will you thrive in a fast-paced logistics environment?

If you're passionate about providing top-tier support and can keep up in a dynamic setting while maintaining good attention to details — we want to hear from you!

The Customer Service Representative (CRS) is responsible for completing client service requests on behalf of the company for our transportation division. The CSR will play a crucial role in ensuring smooth coordination and timely execution of service requests. Primary responsibilities will include addressing customer service inquiries, submitting order requests and collaborating with various teams to deliver exceptional service.

Duties & Responsibilities:

• Handle inbound and outbound calls, emails, and texts when communicating with customers and drivers
• General dispatching duties for the cargo van and truck side, as needed
• Provide accurate and timely information regarding services, pricing, and scheduling
• Monitor and track service orders, keeping customers informed of the status of their requests
• Identify and troubleshoot service request issues, escalating complex problems to the appropriate teams
• Enter customer orders into courier software, accurately capturing pickup and delivery times, locations, and other relevant service details
• Perform other office duties as assigned

· At least 1-year of experience in a customer service role is required, with a preferred background transportation/dispatching

· Proficiency in Microsoft Office (Outlook, Word, and Excel), web-based systems, and courier software, with high adaptability to new and unfamiliar platforms

· Excellent English communication skills, both verbal and written

· Reliable, punctual, with strong organizational skills

· Strong problem-solving and conflict resolution skills

· Superior attention to detail

· Professional, good work ethics, and excellent customer service skills

· Demonstrated ability to work effectively as an individual and as part of a team

· Eligible to work in Canada

· Satisfactory Criminal Record Check (at the employees expense)

Salary: Starting at $18 per hour

We thank all who apply but only those considered for an interview will be contacted.

Those selected will be required to produce satisfactory references and a criminal background check.

Requests for Reasonable Accommodation will be accepted during the hiring process.

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