Sales Coordinator

The Sales Coordinator provides administrative and coordination support to the Sales department at Dakota Dunes Resort. This role assists with client communications, proposal and contract preparation, database management, event coordination, and sales administration while helping deliver exceptional service and memorable experiences for guests and clients.

As a key member of the resort team, the Sales Coordinator serves as an important liaison between the Sales department and operational teams across the property, helping ensure information is communicated effectively and guest expectations are met.

The ideal candidate is outgoing, professional, and enjoys working with people. They possess strong written and verbal communication skills, thrive in a collaborative environment, and are comfortable working with multiple departments to support the success of meetings, events, group business, and resort partnerships.

Key Responsibilities

Sales Support

·         Prepare sales proposals, contracts, and client correspondence.

·         Maintain accurate client records, databases, and files.

·         Assist with lead tracking, inquiries, and follow-up communications.

·         Coordinate site inspections, familiarization tours, and client visits.

·         Support group bookings, meetings, conferences, weddings, and special events.

·         Assist with the preparation of presentations, reports, and sales materials.

·         Support participation in trade shows, sales missions, and industry events.

Coordination & Communication

• Act as a liaison between the Sales department and operational teams throughout the resort.
• Communicate client needs and event details to appropriate departments.
• Assist with internal coordination to ensure seamless guest and client experiences.
• Help maintain accurate records and documentation related to group and event business.
• Support day-to-day administrative functions of the Sales department.

Guest & Client Service

• Provide professional, friendly, and welcoming service to guests, clients, and partners.
• Respond to inquiries in a timely and professional manner.
• Build positive relationships with clients and stakeholders.
• Assist in creating memorable experiences that reflect the hospitality standards of Dakota Dunes Resort.

Qualifications

• Previous experience in hospitality, tourism, customer service, administration, sales support, or a related field is preferred.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, positive, and guest-focused attitude.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Experience with Delphi, Salesforce, Opera, CRM systems, or hospitality sales software is considered an asset.
• Knowledge of the hospitality industry and experience supporting meetings, conferences, weddings, group business, or special events is considered an asset.
• Experience with Delphi, Salesforce, Opera, CRM systems, or hospitality sales software is considered an asset.

What We're Looking For

The successful candidate will be:

• Outgoing, friendly, and approachable.
• A confident communicator who enjoys working with people.
• Organized, dependable, and detail oriented.
• A collaborative team player who works well across departments.
• Professional and welcoming when interacting with guests and clients.
• Flexible and adaptable in a dynamic hospitality environment.
• Passionate about delivering exceptional customer service.

Dakota Dunes Resort is committed to employment equity and encourages applications from Indigenous candidates and individuals from diverse backgrounds.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.