Support Coordinator - Home Services (H13) - 20 hrs/wk

***PREFERENCE WILL BE GIVEN TO INTERNAL CANDIDATES UNTIL MARCH 25, 2026***

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• A minimum of 2 years’ experience with diabetes, epilepsy, dementia
• MANDT, CML and Positive Behaviour Supports (PBS) training preferred.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Driver with $2 million liability insurance an asset.

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