Manager of WorkBC Contract

Join Beacon Community Services as the WorkBC Contract Manager, a critical leader in the Employment Services Team that oversees the operations and staff of our WorkBC locations. This is an exciting opportunity to utilize your leadership and organizational skills in a complex environment serving clients in multiple locations. You will work in an environment that focuses on effective and quality service delivery. If you are a leader with experience in employment services, apply today! 

Benefits Include:  

• Making a difference in people's lives every day 
• Comprehensive extended Health and Dental 
• Municipal Pension Plan with employer contributions 
• Generous paid leave 

Days/Hours of Work: Monday to Friday: 8:30 AM - 5:00 PM - 37.5 hours per week (One late shift per week finishes at 7 pm) 

Location of work: The location will rotate between Sidney and/or Salt Spring Island WorkBC offices. There will also be opportunities to work remotely.  

Closing Date: Applications will be accepted until the position is filled.

POSITION SUMMARY:

Reporting to the Director of Employment Services, the WorkBC Contract Manager is responsible for the effective operations of the WorkBC storefront, satellite offices and sub-contractors within the geographic areas of the Saanich Peninsula and the Gulf Islands. They supervise the front-line service delivery staff, including subcontractors, by providing training, leadership, guidance and consultation. Within the parameters of self-serve, case management and case-managed services, the Manager will ensure consistent, effective and quality service delivery focused on achieving key performance measures outlined in the WorkBC contract and WorkBC policies. 

DUTIES AND RESPONSIBILITIES:

Service Delivery

• Oversee and monitor the day-to-day operations and service delivery of WorkBC 
• Monitor contract performance against key deliverables and key performance measures
• If and as required, provide support to the Director in developing action plans to meet or exceed key performance measures
• Provide interpretation and guidance on WorkBC policies and procedures, and help strengthen program integrity and compliance
• Chair regular team meetings  
• Prepare for and attend meetings with the Director and funder, the Ministry of Social Development & Poverty Reduction
• Participate in online education and webinars provided by Ministry
• Work collaboratively with the Director in supervising WorkBC activities of the Community Liaison Coordinator
• Provide information and support to WorkBC sub-contractors and vendors to ensure optimum service delivery and adherence to WorkBC policies
• In cooperation with the Director, liaise with Ministry, service delivery sub-contractors, community resource agencies and personnel as required

Human Resources

• Onboard new administrative team members onto government platforms (BCeiD, Extranet & ICM)
• Ensure direct reports participate in Ministry privacy training
• Oversee the orientation, training and mentorship opportunities of direct reports 
• Participate in and review activity of direct reports through the Standout platform
• Provide coaching and support to direct reports
• Identify, recommend, plan and implement group employee training needs and strategies
• Supervise direct reports in the administration of duties to meet operational requirements 
• Work cooperatively with the community liaison coordinator, general team lead and director to develop and implement recruitment strategies to ensure service utilization and targets for client volumes are met
• Monitor ongoing ICM and policy training provided to direct reports

Writing & Reporting

• Update and implement an annual high quality WorkBC Annual Business Plan through administering quality assurance and best practices to ensure program operational integrity 
• Create and submit semi-annual report on WorkBC Annual Business Plan to the Director & Ministry
• Coordinate with WorkBC team for Ministry requests for Data Quality, Assurance & Risk and other ad-hoc reports for the Director’s review and approval
• Submit monthly invoices and budget forecasting to the Ministry
• Oversee the corrections and resubmission of returned invoice items
• Monitor ICM User Verification reports
• Provide the director with monthly and quarterly reports for case management, quality assurance and any other ad-hoc reports required by the director and/or Ministry
• Work with the team and the director to write draft proposals for new funding
• Perform other duties as required

EDUCATION AND EXPERIENCE: 

• Post-Secondary education in related field (Certified Career Development Practitioner (CCDP) Designation or equivalent preferred)  
• Minimum five years in a management /supervisory capacity in Employment Services, including managing a business 
• Minimum three-five years’ experience working with diverse Clients in Employment Services 
• Minimum three years’ experience working collaboratively with government contract funders, including contract implementation 
• Demonstrated experience in building collaborative community relations 
• Experience with ICM database and WorkBC policies 

SKILLS AND ABILITIES: 

• Strong leadership and team management skills. 
• Excellent analytical, problem-solving and critical thinking skills 
• Strong organizational skills and the ability to manage multiple competing priorities 
• Excellent interpersonal skills with the ability to build and maintain strong relationships 
• Conflict resolution skills, with the ability to effectively manage and resolve disputes among staff, clients, and stakeholders. 
• Skilled in the use of MS 365 (Teams, Excel, Word, Outlook, etc.)   

ADDITIONAL INFORMATION:  

Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely on is critical to us. Accordingly:  

• All successful applicants must consent to a Solicitor General’s Criminal Record Check.  
• All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Vaccination is a requirement in some of our facilities. Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces. 

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