Overnight Shift Supervisor

Overnight Shift Supervisor

Onsite, Toronto

Full Time, Permanent 

Level 8

Requisition Number: RES-2025-002

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. 

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.        

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

 The Overnight Shift Supervisor will be responsible for direct implementation of the Covenant House's philosophy, mission statement and policies as they pertain to residential care. 

We are currently hiring for 1 Overnight Shift Supervisor. This is a replacement role within the organization.

Responsibilities: 

• Direct supervision and evaluation of 6-7 full-time youth workers and 3-4 per diem workers; 
• Responsible for the direct management of the nightly shift and the supervision of the youth workers scheduled on that shift
• Formal supervision and performance appraisals of all supervisees; 
• Chairing monthly team meetings; 
• Coordinating and monitoring training of new team members; 
• Overseeing the safety, security, contents and any emergency situations within the entire building on overnights; 
• Ensuring any threats to the safety of our youth are properly managed by staff; 
• Conducting interviews of potential employees, evaluating them on observation shifts and participating in the selection process; 
• Ensuring that staff adhere to Covenant House's policies and procedures; 
• Managing and monitoring team's work concerning intakes, assessments, discharges and case summaries; 
• Ensuring case management issues are appropriately addressed; 
• Overseeing youth intakes and referrals to the residential program; 
• Making recommendations for appropriate case action plans; 
• Managing petty cash float, tokens and cab vouchers. 

Qualifications:

• College/university degree or diploma in child and youth work or equivalent
• Minimum four years' working experience with adolescents in a residential setting, three of which should be in a supervisory role.
• Excellent written and oral communication skills;
• Knowledge of adolescent developmental theory; leadership skills; knowledge of community resources; basic computer skills; and UMAB or other training in working with aggressive behavior.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation. 
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates should submit their resume and cover letter in one document no later than August 15, 2025. Only candidates selected to move forward in the recruitment process will be contacted. No agencies for phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

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