Casual On-call Administrative Assistants

The Inter-Cultural Association of Greater Victoria (ICA) is an award-winning settlement agency that has contributed to Greater Victoria’s vibrant community for over fifty years. ICA’s services range from guiding immigrant entrepreneurs as they create small businesses to supporting vulnerable newcomers to become confident, contributing members of our community. In partnership with more than 500 community partners and generous donors and volunteers, ICA serves as a helping hand, a listening ear, and a tireless advocate for immigrants and refugees.

We are looking for Casual On-call Administrative Assistants to provide reception and welcoming services to clients over the phone and in-person. Serves as first point of contact for new clients. Sets up appointments with staff for existing clients. Administers interpretation/ translation services for contract-funded activities, and the fee-for-service components of the program.

What you will bring to the role:

• A passion for working in a high-volume office administration environment.

• Related undergraduate degree or combination of education, training, and/or experience.

• 6 months’ work experience within social services, not-for-profit and/or multicultural organization.

• Proficient with MS Office (Outlook, Teams, Excel, Word, PowerPoint), Zoom and database applications.

• Proven administrative skills.

• Knowledge and understanding of immigration issues, either from lived experience or from work within the community.

• Keen understanding of equity issues to support persons from diverse backgrounds with settlement/resettlement/refugee related challenges and/or Indigenous backgrounds.

• This position requires proof of WHMIS training, and a criminal record check that includes vulnerable populations check.

• Proficiency in a settlement/resettlement/refugee language.

• A passion for helping others and a positive mindset.

Additional assets we value:

• Multilingualism.

• Indigenous cultural competencies or lived experience with Indigenous communities.

• Experience with client management systems.

• Knowledge of community resources and provincial health care system is ideal.

What we will provide in return:

• A purpose-driven organization where innovation and ideas are valued — everyone has a voice at every level of the organization.

• The opportunity to use your unique knowledge and skills for purposeful work that will make a positive impact in people’s lives and our community.

• A passionate and diverse team to work with and learn from with a professional development fund to support your growth.

• An inclusive workplace that welcomes all perspectives and is dedicated to do their part in true and lasting reconciliation with Indigenous communities.

Compensation and hours: This position starts at $24.78 per hour, working a minimum of a 4 hour shift, and a maximum of a 7-hour shift between 8:30 am and 6:30 pm. Must be available for a minimum of 14 hours per week. The position requires union membership and is open to applicants of all genders.

Work location: 102-808 Douglas Street, Victoria BC.

Application Information:

Please apply with your resume and cover letter to https://ica.easyapply.co/. This position is an ongoing position, therefore review of resumes will be ongoing and only shortlisted applicants will be reviewed on a seasonal basis. Due to the volume of applications only shortlisted candidates will be contacted.

ICA strives to create a team that is as diverse as the clients we serve and strongly encourages people who identify as Black, Indigenous and/or People of Colour, from the LGBTQ2S+ community, and those with diverse abilities to apply.

We acknowledge the Coast Salish Peoples on whose territories we do our work to support immigrants and refugees. We are grateful to work and live here and honour the Nations who have always cared for these lands, waters, and air and continue to do so today.

If you have technical difficulties with your application, require accommodation, or are seeking the full job description for this position, then contact career@icavictoria.org. Due to the high volume of emails expect a 7-10 business day delay. 

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