General Manager, Hospitality

• Post-secondary education from an accredited institution in hospitality management, business, and/or a related field, or an acceptable combination of education and experience.
• Valid Smart Choices for Responsible Service, Clean It Right, and Food Handlers certification, or equivalent.
• Valid First Aid and CPR certification.
• Valid Class 5 (standard) driver’s license is required.
• Valid Class 4 (passenger vehicle up to 24 passengers), or the ability to obtain one, is required.
• 5+ years of progressive experience in hospitality operations, with at least 3 years in a leadership role (e.g., hotel manager, operations manager, food and beverage manager).
• Experience managing lodging, dining, and staff accommodations in a remote, seasonal, or logistically complex environment (e.g., Churchill).
• Proven experience in supervising diverse teams, managing compliance (e.g., liquor licenses), and supporting staff performance and relations.
• Experience in multi-departmental oversight, vendor management, and tourism-aligned hospitality operations.

• Knowledge of hospitality operations, including lodging, food and beverage service, housekeeping, and staff accommodations in remote or seasonal contexts.
• Ability to plan and coordinate seasonal openings and closures, resource allocations, and operational schedules.
• Understanding of regulatory requirements related to liquor licensing, food safety, and public health compliance.
• Ability to oversee workforce scheduling to ensure compliance with labour standards, cost-efficiency, and alignment with fluctuating operational demands.
• Skill in managing staff housing logistics, including lease oversight, vendor coordination, utility setup, and cost tracking.

• Ability to lead and support multidisciplinary teams with professionalism, empathy, and accountability.
• Skill in conducting goal-setting conversations, coaching team members, and supporting inclusive and respectful workplace culture.
• Ability to develop and refine standard operating procedures to align day-to-day operations with organizational priorities.
• Strong judgment in resolving employee concerns and applying workplace policies in a fair, consistent, and documented manner.

• Commitment to delivering high-quality guest experiences across accommodations, dining, and group services.
• Ability to manage group dining logistics for internal programs and external operators, ensuring appropriate seating, timing, and service coordination.
• Familiarity with using guest feedback and operational indicators to maintain service consistency and cleanliness standards.

• Effective written and verbal communication skills in English; additional language skills are an asset.
• Ability to collaborate with internal departments including human resources, finance, marketing, operations, and logistics to support integrated hospitality services.
• Strong interpersonal and conflict resolution skills for working with staff, guests, landlords, and service providers.
• Confidence in leading meetings, delegating tasks, and communicating expectations across teams.

• Proficient in Google Workspace (Gmail, Docs, Sheets, Drive) (preferred) or Microsoft 365, and common hospitality tools such as Point of Sale (POS) and Property Management Systems (PMS).
• Comfortable working in a Mac OS environment and using digital platforms for scheduling, communication, and record keeping.
• Ability to maintain accurate documentation for licensing, housing, guest services, inventory, and operational reporting.

• This position is based in Churchill, Manitoba, a remote subarctic community only accessible by rail or plane.
• Occasional travel to Winnipeg, Manitoba by plane or train is required; travel to other location may also be required (<5%).
• Working in a small subarctic community involves adapting to extreme weather conditions, including prolonged cold, snow, and wind. Access to goods and services may be limited compared to urban centres, and infrastructure can be affected by seasonal factors. Success in this environment requires flexibility, resilience, and an ability to plan for weather- and season-related impacts on daily operations.
• Mix of office, hotel, and restaurant environments:
  • Office environment: prolonged periods of sitting and using a computer in this role may lead to eye strain, neck and back discomfort, and wrist fatigue from extended screen time and repetitive mouse/keyboard use. Regular breaks, ergonomic adjustments, and movement throughout the day can help reduce these physical stresses.
  • Hotel environment: may involve prolonged periods of standing or walking on hard flooring, navigating stairs, and moving between guest rooms and facilities. Exposure to cleaning products, laundry equipment, and variable room temperatures is common. Proper footwear, regular hydration, and use of personal protective equipment (PPE) as needed can help reduce physical strain.
  • Restaurant environment: often fast-paced and physically demanding, requiring extended periods of standing, frequent movement between kitchen and dining areas, and carrying trays or supplies. Exposure to noise, heat from kitchen equipment, and potential allergens is common. Adherence to food safety protocols, slip-resistant footwear, and proper lifting techniques are essential for safety and comfort.
• Must be able to perform physically demanding tasks, including safely lifting up to 50 pounds (22.68 kilograms), standing for extended periods of time, bending at the waist, crouching and kneeling, reaching overhead, and walking over uneven surfaces.
• Must remain free of impairment from drugs, alcohol, or other mental and physical conditions (fit for duty) while on duty and/or on call to work.
• Overtime will be required during evenings, weekends, and on holidays, especially during peak seasons.
• Must be legally entitled to work in Canada.

Frontiers North is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, colour, ancestry, place of origin, ethnicity, citizenship, sex, gender identity, gender expression, pregnancy, sexual orientation, record of offences, age, marital status, family status, source of income, religion, political belief, or physical or mental disability.

We welcome applications from people with disabilities and aim to remove barriers in our workplace, including during the interview and selection process. If a barrier cannot be removed, we seek to provide reasonable accommodations.

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