Full-Time Houseperson / Home2 by Hilton Weston/ New Hilton Hotel

SUMMARY

Performs routine duties in the cleaning and servicing of any area which may be assigned;

supplies area with items which are required for the convenience and comfort of the guest.

JOB DUTIES

● Cleans drink and vending machines and all surrounding areas.

● Empties all trash receptacles and ashtrays in corridors and public areas.

● Cleans all outside area walkways; sweeps stairways and landings; cleans railings and

washes all EXIT doors.

● Cleans public restrooms.

● Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for

window cleaning using dates as record.)

● Cleans elevators, tracks, chrome, and stainless steel at each landing.

● Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.

● Wipes baseboards, railings, telephones, walls, vending areas, exit doors.

● Collects soiled linen from Room Attendant carts and delivers to area assigned.

● Vacuums all inside corridors and shampoos carpets.

● Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in

checking supplies, opening cartons, and placing supplies neatly on shelves.

● Assists in making beds and cleaning rooms (flips mattresses periodically when necessary),

as instructed by Housekeeper.

● Delivers room service and picks up room service trays when needed, where applicable.

● Delivers cribs and rollaway beds to guest rooms.

● Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as

necessary, cleans workout facilities.

● Reports to Housekeeper any necessary information.

● Removes dirty linen.

● Inspects exterior of building including parking lot for trash, empties receptacles, removes

cigarette butts.

● Inspects marketing collateral, replacing expired or damaged items.

● Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using

approved cleaning chemicals.

● Cleans mirrors, windows, vent cover, glass doors.

● Reports items that require repair or additional cleaning to the appropriate

person/department.

● Restocks housekeeping cart.

● Vacuums hallways.

● Turns in all lost and found articles immediately as per proper procedure.

● Operates a light vacuum cleaner

● Collects soiled linen from Room Attendant carts and delivers to area assigned.

● Collects trash from Room Attendant carts, discarding them in main trash receptacle.

● Assists in making beds and cleaning rooms (flips mattresses periodically when necessary),

as instructed by Housekeeper.

● Assists with deep cleaning efforts including moving furniture, shampoo carpets.

● Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening

cartons, and placing supplies neatly on shelves.

● Assists engineer with handling items/equipment which require team lifting.

● Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

● Maintains a professional image, including grooming, verbiage, and body language, at all

times.

● Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they

come in contact.

● Actively listens to guests, responding appropriately to their questions and/or concerns.

Seeks guidance and/or assistance from others to ensure satisfaction.

● Fosters teamwork by offering assistance to others, as needed.

● Continuously monitors the surroundings at work, in order to identify any cleanliness, safety,

security, or building upkeep issues. Reports discrepancies to the proper department.

● Contributes to a safe work environment by following proper safety guidelines in matters of

attire, utilizing protective gear, and following safety procedures.

● Recommends other Baywood properties to our guests, when appropriate.

● Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’

demonstrating our motto ‘It’s Better at Baywood!

SKILLS/QUALIFICATIONS

Educational/Vocational Preparation:

● Some high school education (grade 9) preferred

Additional Skills:

● Ability to read and understand and communicate chemical labels, and Safety Data

Sheets, Instructions.

● Ability to gain knowledge of applicable franchise standards and procedures.

● Ability to complete applicable housekeeping forms and to communicate any problems

and/or unusual conditions to management

● Ability to read and comprehend manuals

● Ability to positively communicate with guests and co-workers.

● Ability to work within scheduling guidelines.

● Ability to work with minimal or no supervision

● Ability to follow schedule and ability to perform physical labor.

● Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

● Requires ability to perform light to moderately heavy housekeeping duties using the

approved chemicals and equipment

Physical Demands:

● Walking and Standing: 100%

○ Must be able to carry 50 lbs. up to 25 feet.

● Lifting, Push/Pull: 90%

o Ability to lift up to 30 lbs. regularly.

o Must be able to lift 50 lbs. to the waist, chest, and above the head.

o Ability to push housekeeping or laundry cart regularly.

● Sitting: none

● Bending, Stooping, Reaching: 90% (throughout the entire shift).

o Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

● Driving: none

● Traveling: none

Environmental Conditions:

● Inside: Protection from weather conditions, but not necessarily from temperature

changes.

● Outside: Some exposure to weather conditions (cleans parking lot), may assist

maintenance during inclement weather.