PROGRAM SUPERVISOR (TRANSITIONAL LIVING PROGRAM)

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 37.5 Hours/Week

Compensation: $56,530.50- $58,822.86

Job Code: 9-MRE-2026  

Start Date: TBD

Department: Housing -TLP

Location: Hamilton, ON

ABOUT US

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together.  YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

RESPONSIBILITIES

Leads and supervises staff and provides high quality and responsive housing and services for women in life transition. Supervises staff providing services related to the YWCA Hamilton Transitional Living, Phoenix Place and other housing projects as assigned to meet the needs of women in crisis including crisis management, case management, and advocacy.

KEY RESPONSIBILITIES: 

·        Responsible for the overall administration and operation of the Transitional Living and Phoenix Place residence;

·        Directly supervises 20-30 employees; including scheduling, training, monitoring and evaluating performance;

·        In collaboration with the frontline team, provides a range of social work/housing supports to women in the residence including goal setting, case management, life skills, advocacy and crisis intervention;

·        Demonstrates tact, discretion and persuasion required in influencing, teaching, motivating clients and employees;

·        Resolves conflicts or highly sensitive situations as a regular and recurring requirement;

·        Oversees and evaluates initial assessment of program applicants; determines suitability and case management plan within defined framework;

·        Analyses broad problems generally of an operating or specialized nature develops solutions;

·        Completes file audits and monthly and ad hoc reports as required;

·        Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;

·        Supports the team in managing the impact of vicarious trauma when working with clients at risk; 

·        Assists Manager with development of, and implements and tracks annual budget; 

·        Schedules staff and completes all payroll administration duties;

·        Assists manager by sitting on or leading internal and external committees;

·        Provides training to staff and students (e.g. anti-racism);

·        Stays current on legislation affecting housing programs, regulations and directives and understands emerging trends, leading practices, industry professional standards;

·        Provides recommendations to strengthen existing policies and/or processes;

·        Maintains appropriate record-keeping and expense reporting in accordance with YWCA

·        Hamilton’s policies and procedures, and confidentiality/privacy policies;

·        Identifies and evaluates risks associated with members/clients and takes appropriate action to control risks;

·        Demonstrates and model’s strong leadership behaviors as a member of the YWCA leadership team;

·        Nurtures and forms meaningful internal and external working relationships and partnerships;

·        Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;

·        Supports YWCA Hamilton mission, vision and values;

·        Perform other duties as required.

WORKING CONDITIONS: 

·        Works a standard 37.50-hour work week; regularly on-call rotation for emergencies, crisis situations and resourcing issues;

·        Regular visits and inspections of residences;

·        Regularly works in emotionally charged situations requiring resolution.

QUALIFICATIONS

·        Completion of 3 years’ college in social or human services, or equivalent;

·        Minimum 3 to 5 years’ experience working with women with multiple barriers and concurrent disorders (mental health addiction, violence);

·        Demonstrated leadership skills;

·        Knowledge of issue trauma and practice of harm reduction principles;

·        Knowledge and skills in crisis intervention and supportive counseling;

·        Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost;

·        Must provide a current Vulnerable sector police check or willingness to obtain at own cost;

·        Ability to bring an intersectional feminist, anti-racist/anti-oppressive perspective to day-to day work and planning;

·        Ability to work a schedule that includes regular on-call rotation for emergencies, crisis situations and resourcing issues;

·        Excellent communication skills;

·        Bilingual English/French or other languages an asset.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

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