Manager of People & Culture

CMHA Kelowna is hiring a full time Manager of People & Culture. This position is 37.5 hours a week with a typical work week of Monday – Friday, 9:00am – 5:00pm.

WHO IS THE MANAGER OF PEOPLE & CULTURE?

Reporting to the Director of People, Culture & Engagement, the Manager of People & Culture (P&C) is the go-to person for ensuring our candidate and employee experiences are inclusive and engaging. The Manager of P&C is responsible for providing coaching, advising, and HR generalist support across the organization in the day-to-day operations of job design, recruitment, retention, onboarding, performance management, leaves management, compliance and development. The Manager of P&C also supervises the Coordinator of P&C.

WHAT DOES THE MANAGER OF PEOPLE & CULTURE DO?

HR Advisory & Leadership

• Advise CMHA Kelowna leaders on HR best practices and lead the HR function

• Provide expert guidance on job design, recruitment, onboarding, performance management, and offboarding

• Offer strategic support in addressing employee complaints, misconduct, and respectful workplace concerns

Performance & Development

• Oversee performance management processes, including providing ongoing coaching and supervisory support

• Mentor, guide, and coach employees to foster a people-first, growth mindset

Communication & Engagement

• Lead communication efforts across departments about key HR programs, policies, and initiatives

• Coordinate staff social events, driving employee engagement, recognition, and retention strategies in partnership with CMHA Kelowna leaders

Safe & Healthy Workplaces

• Lead and promote a work culture of health, safety and wellness

• Ensure compliance with CMHA Kelowna’s Occupational Health and Safety policies and procedures, including the Psychological Health and Safety Standard

• Manage leaves of absence and accommodations in collaboration with WorkSafeBC and our benefits provider, as required

• Support relevant aspects of employee immigration processes , including, but not limited to, ensuring work permits remain valid, supporting employees through the Provincial Nominee Program, and complying with immigration laws

• Guide the organization in aligning with Equity, Diversity, and Inclusion Committee goals

Process Improvement & Data Management

• Promote excellence in non-profit administration, governance, data management, and quality assurance

• Identify and address opportunities for process improvements in HR administration

• Utilize data and HR metrics to inform and drive strategic HR initiatives

Compensation & Benefits

• Oversee the administration of employee compensation and benefits programs, ensuring they are competitive and aligned with organizational goals

• Manage benefits enrollment and changes, resolve employee inquiries regarding benefits, and ensure compliance with benefits regulations

• Evaluate and recommend improvements to compensation and benefits programs to support employee satisfaction and retention

Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Degree or Diploma in Human Resources Management

• Chartered Professional in Human Resources (CPHR) designation considered an asset

• Valid Class 5 driver’s license

• Previous experience in an HR Manager or Generalist role

• Experience working in a non-profit environment considered an asset

• Excellent communication skills, both written and verbal

• Ability to work effectively as part of a team as well as independently

• Demonstrated skill with mentoring employees and supporting performance management

• Proficient in Microsoft Office Suite

• Experience using Payworks considered an asset

• Experience with creating policy and process documentation

• Knowledge of Occupational Health and Safety best practices

• Strong attention to detail

• Demonstrated critical thinking and problem-solving skills

• Strong analytical skills for utilizing data and HR metrics

• Ability to manage multiple tasks and priorities at once

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive annual salary of $69,391.27-$90,208.66

• Dental, Health & EAP Benefits

• RRSP Matching Program

• Vacation & Personal Health Days

• A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

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