IT Support Specialist

PLATFORM is a national, privately owned Canadian brokerage specializing in insurance, surety, sub-default insurance and benefit solutions. We are driven by industry at the heart of everything we do. Our team blends sophisticated expertise with strategic thinking, ensuring that our tailored solutions meet and exceed client expectations.

Your Impact at PLATFORM
The successful candidate will be responsible for installing, configuring and maintaining computer systems and software. This role ensures that all colleagues receive IT helpdesk support to increase operational excellence within the firm.  We are looking for professionals who want to join an exciting, fast paced environment with a strong learning culture and a focus on overall development.

• Install, configure, and maintain computer systems and software, including deploying new laptops and resolving technical issues.
• Deliver IT helpdesk support during standard business hours (MST), with occasional on-call or after-hours on-site assistance.
• Provide on-site IT support for the Calgary office and travel as needed to other Western Canada locations.
• Support office technology, including networking (Wi-Fi), meeting room AV systems, and printers.
• Safeguard data security and maintain system integrity, ensuring compliance with security policies.
• Collaborate with the IT team on troubleshooting, upgrades, migrations, and other technology projects.
• Diagnose and resolve issues with broker management software, M365, and other accounts and services, and liaise with senior IT staff and vendors as required.
• Document IT procedures, configurations, and best practices for future reference 

Education, Experience & Qualifications

• Computer Science Degree or Network Administration Diploma
• Three (3) years of IT support experience in a corporate setting
• Experience supporting Office 365 apps and cloud services
• Ability to communicate clearly, verbally and in writing, with non-technical staff
• Strong documentation and discovery skills 

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