Remote Customer Service Representative

Customer Service Representative Job Description 

Job Overview

Here at Ineken Logistics., we are a leading company in our industry in the metro area. We are hiring an experienced Remote Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Ineken  Logistics is a great place to grow your career. You'll be glad you applied to Ineken Logistics.

Responsibilities for Customer Service Representative

Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

Document all inquires, requests, resolutions, and follow-up tasks

Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

Display a courteous and empathetic attitude to all customers

Perform research to answer customer inquiries and requests

Grow existing customer accounts through exceptional customer service and effective sales techniques

Meet quantitative performance metrics as outlined

Keep customer accounts current by updating databases during calls

Qualifications for Customer Service Representative

High school diploma or general education degree (GED) required

1 year of customer service experience

Experience working with inbound and outbound calls, customer retention, and inside sales preferred

Proficient in Microsoft Office

Excellent interpersonal and communication skills

Comfortable working in a high volume role

Demonstrated ability to prioritize tasks and manage time efficiently

Basic computer skills in various software and web-based applications