Parts and Service Advisor

Dawson International Truck Centre is looking for a Parts & Service Advisor who will use their expertise in parts and service to ensure customer satisfaction and operational excellence.

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Parts & Service Advisor, reporting to the Branch Manager. The Parts & Service Advisor is a key position that provides support to the team by being the first line of communication for customers. This role will be 70% Parts and 30% Service focused and will work Tuesday-Saturday. Your base location will be Williams Lake, BC.

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WHAT SUCCESS LOOKS LIKE

• Professionally greet customers, handle phone calls, and maintain customer satisfaction.

• Sell products and/or services to meet the customers needs.

• Create repair estimates, obtain authorization, and keep customers updated on the status and cost of repairs.

• Assist with customer complaints and concerns, ensuring issues are resolved to both the customer’s and dealership’s satisfaction.

• Notify the Credit department if a customer’s A/R account exceeds the allowable limit.

• Assist in technician timekeeping and help manage invoice payments and files.

• Open and close work orders, manage Sublet PO’s, and contact customers for necessary PO’s.

• Process repair orders, confirm warranty eligibility, and verify product coverage.

• Pull parts from inventory to assist shop techs promptly with their requirements.

• Work the parts counter, following dealership procedures for cash, credit, and cheque transactions.

• Handle cores, warranties, and merchandise returns as needed at the point of sale.

• Follow up on parts shortages and expedite orders by reporting to the Branch Manager.

• Perform daily tasks like stocking shelves, general cleaning, and handling shipping and receiving duties.

• Enter parts into inventory, put parts away, and assist with shipping and receiving when necessary.

WHAT YOU BRING

• Minimum two (2) years of administrative experience, preferably in a related industry.

• Heavy truck industry or mechanical knowledge is preferred; Parts Person Red Seal certification is an asset.

• A combination of education and experience will be considered.

• Strong written and verbal communication skills with attention to detail.

• Ability to work efficiently in a fast-paced environment under pressure.

• Proficiency in basic computer applications, and previous OEM Service experience is an asset.

BENEFITS

Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Respect and Excellence and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

Apply now to start the conversation!

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