Reception Clerk (Guest Services Assistant)

Job Title: Guest Services Assistant (CSJ: Reception Clerk)

Hourly Rate: $16.50

Contract Term: 8-week term, starting June, 2026

Hours of Work: 35 hours per week

Application Deadline:  June 7, 2026

Position Type:  Canada Summer Jobs Contract

Eligibility Criteria:

The candidate must meet the criteria below to qualify for roles funded by Canada Summer Jobs.

1. The candidate must be between the ages of 15 and 30 at the beginning of the employment period. 
2. The candidate must be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada
3. The candidate must have a valid Social Insurance Number at the start of employment

Job Overview:

Under the direction of the Sales Manager, the Guest Services Assistant will handle all public inquiries made to the Guest Services department, both telephone and walk-up. This position is also responsible for the database management and assistance with online sales of annual passes, bulk tickets and event tickets.

Responsibilities:

• Warmly greet and assist all guests visiting the Administration Office, effectively managing customer inquiries and comments
  
• Manage the annual pass program, overseeing sales and ensuring accurate database management
• Demonstrate comprehensive knowledge of Park operations, offering guidance to guests and making informed recommendations
• Operate the Park's main telephone line, efficiently directing calls and inquiries
• Handle incoming and outgoing courier items and mail, maintaining organization and timely distribution
• Process sales for the Bulk Ticket program, as well as assist guests with annual pass and ticketed event sales and payments
• Conduct payment reconciliation and ensure the security of the Guest Services area by controlling door access
• Provides additional support to Gasoline Alley and Front Gate admissions as needed
• Complete various administrative tasks, including mail-outs, statistics compilation, and filing, as assigned
• Perform other duties as assigned

Required Qualifications:

• Must meet the Canada Summer Jobs eligibility criteria
• Completion of secondary school education is required; post-secondary is an asset
• Prior experience in a call centre or customer service role with job duties that include data base entry and cash handling experience is an asset
• Strong customer service orientation and communication skills with a polite and professional telephone manner is required
• Experience with Microsoft Office products is required with strong data entry skills and attention to detail
• Excellent customer service focus, including the ability to handle and manage competing priorities
• High level of integrity and trustworthiness in handling confidential organizational information
• Commitment to continuous learning and development
• Demonstrated strong interpersonal and communication skills in a client-faced setting
• All successful candidates who are over the age of 18 are required to complete a background check. Employment at Heritage Park is contingent upon receipt of a satisfactory report prior to their contract start date.

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