Program Manager (Mat Leave Contract)
About the Organization
At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.
In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.
Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.
About the Position
The Programming Manager works collaboratively within the Family Services team to support the delivery of family-centered wellness programs, as well as in-House activities and workshops. This is a 14-month contract from July 2025 to September 2026.
Key responsibilities include:
Program Management
- Work in collaboration with the Family Services team to develop, schedule and coordinate wellness programs, activities, and workshops.
- Oversee family programs and work closely with the Family Support Manager.
- Create opportunities that will increase the well-being and enjoyment of parents and children staying in the House.
- Support facilitators by setting up/taking down program space, ordering supplies/materials, and confirming participants.
- Actively collaborate with Family Services team to increase program engagement.
- Be available to on-site facilitators and present during programs and activities.
- Work with volunteers, family meal groups, and development teams to create consistency in our service delivery to families.
- Maintain connections and communications with contract therapists and facilitators.
- Other duties as assigned.
Reporting and Administration
- Manage monthly Family Services calendar
- Monthly scheduling for the Programs team
- Oversite of communications including updating information board and in-house app
- Complete weekly/monthly reports, including Participant Tracker, Events Overview, Standard Operating Practices, Weekly Update.
- Work with other Family Services Managers to track and report quarterly stats
- Update, post, and maintain records of programs schedule and sign-up sheets.
- Maintain annual budget including tracking expenses.
- Maintain inventory of program supplies and materials.
- Meet weekly with Senior Director, Family Services.
In House Special Events & Celebrations
- Lead the RMH BC Celebration Committee to develop and facilitate seasonal in-house events and celebrations.
- Support special events in the House.
Leadership
- Manage direct reports including the Family Services Coordinator and practicum students.
- Oversee food services and meet with Chef weekly.
- Weekly meeting with Food Services Coordinator, Programs Coordinator, and Chef
- Ensure volunteers are well supported during their shifts and are provided with a meaningful experience while at the House
Job Specific Competencies and Skills
- Alignment with the mission and values of Ronald McDonald House BC and Yukon.
- Ability to represent the House with a polished, positive, and professional demeanor and attitude at all times.
- Eager and enthusiastic to support the wellness and self-care of families.
- Commitment to work collaboratively in a team environment with staff, volunteers, families, donors, and the public, in the best interest of families.
- Ability to work independently, to manage multiple tasks and meet deadlines.
- Collaborative approach to problem-solving.
- Adaptable and willingness to support change and innovation.
- Availability to work a flexible schedule that includes evenings and weekends to meet the needs of the organization in supporting families.
Experience and Educational Requirements
- Post-secondary degree or diploma in Recreation Therapy or Recreation Management preferred
- Previous non-profit experience an asset.
- Event management experience is an asset.
- Experience developing and facilitating programs.
- Experience working with children, youth, and families.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.
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