Housing Case Manager (Full -time, Indefinite Term)
Winnipeg, MB
Temps plein
$27.22 par heure
POSITION: Housing Case Manager
REPORT TO: Program Manager, Case Management
DEPARTMENT: Case Management
LOCATION: MSP Housing Locations
FTE: 1.0 Days, Indefinite Term
WAGE: $27.22/hr
About the Company
Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.
Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive change in our community. The work you do here will have a lasting, meaningful impact on those we serve.
At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.
Job Summary
The Case Management team is a key connection to outside organizations and the participants trying to access those services. They work with individuals who access MSP services to identify, develop, implement and assess the self-identified goals of participants. Case Managers work from a housing first, harm reduction and trauma informed lens to support people to find and maintain housing and to connect to primary care, income, addictions & mental health supports to break down barriers and advocate for their Participants. Relationship building is the key function of this team.
Referrals may come from either support staff within MSP or external partners/agencies or through Housing applications reviewed and assed for acuity as set by the Housing/Case Work Leadership team. They are reviewed by the Programs Leadership Team and assigned to a Case Manager based on the space within a caseload, the acuity of the Participant and their immediate needs. Once assigned, the Case Manager meets regularly with Participants within MSP and the community.
Duties and Responsibilities
- Provide on-going Case Management support to assess progress and ensure treatment plan
- Develop and coordinate individualized care plans addressing short-term and long-term goals in collaboration with Participants, interdisciplinary team members, and external partners
- Contribute and collaborate in decision making regarding tenancy matters; specifically reviewing tenancy applications, reviewing occupancy agreements when required, and contributing and deliberating in potential eviction situations.
- Assess an unsheltered person’s needs in terms of moving towards housing Identify in a proactive manner, barriers that restrict and develop strategies that facilitate the participants’ ability to meet identified goals
- Create and maintain a professional relationship with community members, including boundary setting
- Keep accurate, continuous, legible and signed records including progress notes, checklists, correspondence, journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of casework files
- Work with Involuntary Participants and Participants not capable of consent
- Apply ethics of case management in all participant relationships including confidentiality, self -determination, informed consent and care taking the power differential between caseworker and participant.
- Planning process and intervention with participant
- Identify and provide information and resources to participants including:
- Community resources
- Rent and income assistance
- Mental health resources
- Indigenous organizations
- Establish partnerships with landlords and service agencies, and advocate on behalf of participants
- Identify symptoms of suicide ideation and offer resources and support
- Create environments of cultural safety for participants
- Meet with participants both on-site and in community
- Monitor, evaluate and communicate progress of participants with the participants themselves, team members and managers on a regular basis
- Maintain accurate and confidential electronic and file records, including statistical data
- Conduct crisis intervention as needed
- Attend program-related community, coalition, and committee meeting
- Qualifications
- Bachelor's Degree in a relevant field. Experience working frontline with people who are unsheltered, lived experience and/or a combination of education and experience will be considered in lieu of a degree.
- Demonstrated knowledge of case management principles and processes – eligibility, assessment, planning, implementation, evaluating, transitioning, documentation and file management
- Clear Adult Abuse, Child and Youth Abuse Registry Check and Vulnerable Sector Check (All Three Required).
- Case Management experience and knowledge specific to families involved in the Child and Youth Care system would be an asset.
- Interdisciplinary team experience in Youth Care would be considered an asset
- Demonstrated experience developing and implementing care plans that promote positive health outcomes
- Experience creating and maintaining case plans, progress notes and other necessary documentation
- Experience working with Indigenous organization and/or communities
- Experience in working with culturally diverse populations
- Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery
- Non-violent crisis intervention (NVCI), mental health first aid, suicide intervention, and/or trauma informed training considered an asset
Knowledge, Skills and Abilities
- Ability to apply to harm reduction approach and housing first principles to day-to-day work
- An understanding of and ability to work within the frameworks of client-centred care, self-determination, strength-based approach, and trauma informed care
- Excellent interpersonal skills and the ability to form relationships with community members including a proven ability to communicate appropriate professional boundaries
- Motivational interviewing skills
- Excellent verbal and written communication skills
- Knowledge of Indigenous History and Colonial History and it’s impact on the reality of Indigenous people in Winnipeg
- Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
- Indigenous language skills are considered an asset
- Knowledge of community resources available throughout Manitoba
- Knowledge of addictions, mental health diagnoses, and co-occurring disorders
- Knowledge and ability to adhere to confidentiality standards and legislation
- Ability to manage, assess, and work with challenging behaviours
- Ability to work independently, under pressure, in a team or independent setting
- Ability to effectively resolve and cope with conflict and/or crisis situations
- Strong collaboration skills, both with team members and with external partners
- Ability to receive and apply feedback
- Ability to model professional behaviours and demonstrate accountability with participants
Conditions of Employment
- Has Valid Drivers Licence
- Ability to use a Peg City Vehicle if registered for means of transport – No Criminal Driving Record for the past last three years
- Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
- Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
- Ability to work with individuals who use substances and/or experience mental health issues
- Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
- Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
- Clear Adult Abuse, Child and Youth Abuse Registry Check and Vulnerable Sector Check (All Three Required).
- Ability to work with individuals who use substances and/or experience mental health issues
- Comfortable conducting participant in community including encampments, hotels, public housing etc.
- Comfortable providing transport for community members in company vehicle
- Ability to occasionally flex hours to meet participant needs
- Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. A previous criminal record does not automatically disqualify candidates. We are open to discussing your respective circumstances
Values & Competencies
Ability to embody Main Street Project’s Core Values:
- Reducing Harm
- Truth & Reconciliation
- Anti-Oppression
- Trauma-Informed
Key Competencies:
- Case management
- Crisis Management
- Training and development
- Service Excellence – Meeting people where they are at.
- Collaboration Developing External Relationships
- Accountability
- Decision Making
Main Street Project Offers:
- Competitive wages within the nonprofit sector
- Health & Dental Benefits
- Pension Plan
- Professional Development Opportunities
- Paid Sick and Family days
- Shift Premiums
- Employee Assistance Program
Application closes: Opened until filled
Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.
We thank all applicants but only those selected for an interview will be contacted.
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