Dealer-Tainer: Table Games

Job Overview:
Reporting to the Games Manager/Pit Supervisor/Pit Boss, the Table Games Dealer-Tainer functions within the regular Table Games environment and the dealer in the Pulse/electronic environment, both aspects are responsible for dealing games to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent and engaging customer service.  When acting as the Dealer in the Pulse/electronic environment the Dealer-Tainer entertains and engages making Pulse an exciting place to play and be entertained. This role is critical to the success of our business and always maintains a professional manner.
 
Responsibilities and Duties: Dealer-Tainer
·         Acts as an engaging dealer and host, maintaining an exciting, fun and lively gaming experience to players.
·         Vigorously promotes marketing campaigns, department promotions, events, etc. while assigned Dealer-Tainer duty.
·         Assesses and responds to players in Pulse/electronic environment to ensure players are engaged and entertained.
·         Provides a more a player experience which focuses on entertainment gaming.
·         Completes and maintains the Responsibilities and Duties of a Table Games Dealer.
·         Ensures correct electronic opening, closing and games maintenance electronic activities are completed in Pulse Arena when commencing or ending shift.
·         Other duties as assigned or directed.
 
Responsibilities and Duties: Table Games Dealer
·         Welcomes guests to the table and deal games (card, dice, tile, etc.) as per AGLC Terms and Conditions.
·         Responds to guest issues and escalate as required.
·         Monitors chips and cash and ensures the integrity of the game.
·         Observes problematic guest behaviours and reports to the Supervisor as required.
·         Promotes and maintains the highest levels of integrity and customer service. Reports concerns to management reasonably immediately.
·         Great team player who exemplifies outstanding guest service, to both internal and external guests.
·         Develops, cultivates and maintains strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.
·         Ensures compliance with AGLC policies, as well as ACE Casino policies, procedures and requirements.
·         Ensures compliance with licensing laws, health and safety and other statutory regulations.
·         Ensures outstanding guest service by responding promptly to guest needs and requests for service.
·         Other duties as assigned or directed.
 
Education and Experience:
·         Minimum of high school education or suitable combination of education and experience.
·         Minimum six (6) months of dealing experience required in one or more of the following (but not limited to) games is considered an asset, inexperienced dealers may be considered:
o   Blackjack
o   Baccarat
o   Roulette
·         Experienced public speaking and ease of engagement (one to one or group) required.
·         Hospitality industry host, trade or industry show experience is considered an asset.
 
Skills and Abilities:
·         Ability to speak fluent English is mandatory.
o   Fluency in additional languages is an asset.
·         Strong work ethic with ability to maintain professionalism and a high level of confidentiality.
·         Ability to verbally engage individuals and pivot to games while maintaining entertaining environment.
·         Knowledge of gaming controls.
·         Demonstrated ability to maintain effective table control, in terms of game speed, observation/engagement and protecting the integrity of the game.
·         Ability to maintain a minimum of 20 hands per hour.
·         Improve current dealer skills and improve/expand dealing portfolio when opportunities are available.
·         Recognition of signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, breach of AGLC requirements, etc.
·         Excellent communication skills: verbal and written.
·         Ability to quickly adapt conversation dependent on patron verbal and non-verbal feedback.
·         Craft and execute entertainment-based games dealing while maintaining full games integrity.
·         Excellent interpersonal skills, organized, with strong problem-solving skills.
·         Experience dealing with VIP guests is considered an asset.
 
Job Requirements:
·         Must be a minimum of 18 years of age.
·         Ability to successfully pass a criminal background check.
·         Current and valid AGLC registration gaming license, or ability to successfully become a registered gaming worker.
·         AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1.
·         AGLC certifications including Deal us in Phase 2 and ProServe certification are considered an asset.
·         Ready and willing to work a flexible schedule, including day, evenings, overnights, weekends, and holidays. The hours of work will be based on operational needs.
·         Knowledge of AGLC Terms & Conditions and Operating Guidelines.
·         Knowledge and ability to clearly explain operating house rules to guests and employees.
·         Professional demeanor and ability to approach situations in a tactful manner.
·         Ability to work calmly under pressure and treat others with respect regardless of their status or position- including advanced attention to detail.
·         A passion for providing excellent service and full alignment with the organization’s vision.
·         Strong willingness to actively engage guests, as well as needs and wants.
·         Must have reliable transportation to and from work.
 
General Work Conditions and Physical & Mental Requirements:
·         Stand/Sit: Must be able to remain in a stationary seated or standing position for most of the shift. Table rotations may not include seated roles and will require incumbent to stand throughout shift.
·         Walk/Mobility: Must be able to physically move about inside the Casino in employee and public areas.
·         Fine Motor Skills: Continuous tactile use of both hands and fingers to deal cards, pay chips, etc.
·         Speaking/Hearing:  Detect, determine, identify, observe, inspect, and assess.  Frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations. 
·         Visual Acuity: At least 20/40 in either or both eyes with and without corrective lenses.
·         Environment: Indoor, fast-paced high engagement customer pressure facing environment.
·         Mental Acuity: Advanced attention to detail, high cognitive functionality and emotional management.
 
Company Values:
ACE Casinos’ core purpose is to provide both our employees and guests with positive memorable experiences.  We achieve this through our culture by acting through the company core values of a winning:

Attitude

RARE

Culture

Energy

Can-Do

Positive Body Language

Ownership

Growth Mindset

Respectable

Accountable

Recognition

Excellence

Collaborate

Engage

Entertain

Inspire