49-2026 On-Site worker (SAP) Supervised Access Program CASUAL

    We are currently recruiting a Casual On-Site Worker to join our Supervised Access Program team. This is an opportunity for a dedicated and people-focused professional who is passionate about supporting children and families in a safe, respectful, and child-centered environment. The successful candidate will thrive in a fast-paced setting, bring strong communication and problem-solving skills, and demonstrate a commitment to professionalism, fairness, and teamwork while supporting supervised visits and exchanges.

Location: Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date: Immediate

Position: Union

Salary: Level 3  $47,213.49 to $53,042.07

Job ID: 49-2025  Supervised Access Program (SAP) On-Site Worker Casual

 ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to help people navigate mental health concerns, parenting challenges, and family conflict or violence. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of clients, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

 From Mothercare during the influenza epidemic of 1917, to supporting families during post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family,” FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSO-SFO has had a positive impact on their lives.

 As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

 ABOUT THE POSITION

Reporting to the Manager of the Family and Community programs, you will be responsible for monitoring and ensuring coordination of the supervised visitation and exchange services for the supervised access program.  The program worker supervises visits, ensures that the program guidelines are respected, assigns volunteer visit monitors to families, answers questions and concerns from clients and volunteer visit monitors, defuses potential conflicts, reviews observation notes, and collects and records program fees.

 Major Responsibilities:

·         Updates the program line-up prepared by the Program Coordinator; informs clients of any last-minute changes/cancellations.

·         Ensures that the visit site and activities are set up and ready for visiting families.

·         Facilitates the delivery of safe, neutral, child-focused visits and exchanges between non-custodial parties and their children.

·         Ensure that all participants respect the program guidelines and service agreements; intervene as required.

·         Reports client concerns and requests to the Coordinator.

·         Provides support to volunteer visit monitors.

·         Supervises visits of up to two (2) hours when volunteer visit monitors are not available.

·         Orients new volunteer visit monitors to the visit site and service.

·         Ensure that the visit site is tidy and supplies are returned to storage at the end of visits. This includes following safety protocols.

·         Photocopies and prepares documents as required for program delivery.

·         Collects program fees, provides clients with receipts, and ensures the receipt book is up to date.

·         Reviews all visit observation notes and ensures that they are accurately completed and filed by the end of the shift.

·         Completes and files critical incident reports as required; summary to be completed by the end of the shift.

·         Attends SAP program staff meetings and mandatory staff training.

·         Administers client satisfaction and outcome surveys as directed by the Program Director or Coordinator.

  ABOUT YOU

You have completed a  High School diploma with some post-secondary courses in the social services field

·         Two (2) years of related experience.

·         Experience working with diverse populations based on (but not limited to) culture, race, socio- economic status, gender identity/gender expression, and sexual orientation.

·         Some understanding and knowledge of child custody and access.

·         Experience and knowledge of child-centered interventions.

·         Some knowledge of intimate partner violence and stressors associated with family separation and conflict.

·         Non-violent Crisis intervention skills.

·         Basic first aid is an asset.

·         Skilled at building rapport with families and children; strong interpersonal skills.

·         Expertise in problem-solving in a fast-paced service.

·         Skilled at maintaining accurate records.

·         Bilingual (French and English) is preferred

Terms & Conditions

·         Evening and weekends are required.

·         Must pass Vulnerable Sector Check before commencing first shift.

As a condition of hire* all successful candidates will be required to provide proof of:

Legal entitlement to work permanently in Canada.

Vulnerable Sector Check satisfactory to FSO

* Subject always to FSO's duty to accommodate under the Ontario Human Rights Code

FSO is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. FSO is committed to ensuring that each individual will have genuine, open, and unhindered access to employment opportunities. Accommodation is available for applicants with disabilities throughout the recruitment process. If you require accommodation for interviews or other meetings, please let us know.

*While we thank all candidates for their interest, only those selected for an interview will be contacted*

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