About Community Services:

Sunshine Coast Community Services Society is a community-based organization that has been providing services for people on the Sunshine Coast since 1974. Our history is one of caring, commitment, and flexibility. We provide services through more than 30 programs all along the Coast in four key areas - Community Action and Engagement; Together Against Violence; Child and Family Counselling; and Family, Youth, and Children's Services. Our core values are those of social justice, inter-dependence, diversity, compassion, and respect. We are looking for staff who share our values and are passionate about making a difference in their community.

Summary:

The Program Assistant will support the volunteer component of the program, bringing innovation and ideas to support the volunteers and build capacity with the supported seniors. This position will also work with the community and engage in a needs assessment along the coast in order to provide the best service possible for isolated seniors. This position covers the whole coast and reports to the Lead, Better at Home.

Key Duties and Responsibilities:

• Supports and promotes Better at Home’s support services for seniors.
• Supports day-to-day administrative operations
• Maintains ongoing connection with clients and volunteers, monitoring service quality, and responding to feedback as needed.
• Collects, maintains and records program data in program database
• Liaises with contractors
• Recruits, screens, trains, and oversees volunteers.
• Develops and implements volunteer-based projects and services.
• Conducts client intakes.
• Works with program Lead to conduct annual contract renewals and assessments.
• Builds relationships with other local key organizations who work with seniors.
• Collaborate with other SCCSS programs to enrich program delivery and fulfill our mission more effectively.
• Obtains and maintains awareness of the demographic and socio-economic variables of the community and activity works to reduce barriers to services.
• Demonstrates cultural competency working with Aboriginal families and community.
• Maintains client records and client files in keeping with program manual and SCCSS policy.
• Support the mission, vision and values of SCCSS including participating in organizational wide initiatives as interested or asked.
• Ensures effective service delivery consistent with agency mandate, policy, meeting all legal, contractual financial and other compliance requirements.
• Stays current with SCCSS programs and services.
• Assists with other duties as required, from time to time, aiding with the efficient operation of the organization.

Qualifications and Requirements:

• Post-secondary degree (social work, psychology, community development, geriatrics, etc.) plus three years of related experience in a related field or the equivalent in education and experience.
• Experience working with seniors and an understanding of issues facing the aging population, particularly in a rural setting.
• Ability to recruit, train, and work with volunteers and support capacity building.
• Experience with needs assessment and evaluation processes.
• Experience working effectively and in a non-judgmental manner with clients from different cultures, ethnicity, and socio-economic backgrounds.
• Experience with program planning, evaluation, and reporting.
• Experience working in the non-profit sector is an asset.
• Ability to work flexible hours – may require evening and weekend work to meet the needs of the clients.
• Knowledge of relevant community resources, service providers and networks on the Sunshine Coast
• Proven ability to work collaboratively across programs and with community partners.
• Strong computer skills in Microsoft Office, Access data base and online collaboration tools.
• Excellent communication skills, and an ability to work with diverse populations and meet people where they are at.
• Excellent administrative, organizational skills and ability to work independently and well as in a team setting.
• Successful results of criminal records check.
• Valid Class 5 driver’s license and reliable vehicle are required to meet and events across the Coast. 
• Strong knowledge of SCCSS programs and services.
• This position works in an office environment with time spent at various locations (indoors and outdoors) for different events and to provide support to volunteers.

Why Work for Community Services?

• Competitive transparent wages. 
• Employer covers 100% of the cost of benefits and 75% of the cost of long-term disability.
• Employer contributed MPP plan. 
• Start with 3 weeks of vacation in your first year and move to 4 weeks in your second year. 
• 5 days of special leave per year (i.e., wellness days and more) 
• Paid membership for professional designations. 
• Opportunities for professional growth and to truly make a difference in the community. 
• Flexible schedule any day between Monday - Friday 
• Off-Site Annual Team Building Day, where you'll create engaging activities that strengthen teamwork and enhance employee connections!

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