Parts Manager

Fort Garry Industries is opening a second branch in Edmonton at 13075 25 St NE , and we have an exciting opportunity for a Parts Manager to join our team at our new Edmonton East location. 

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. 

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

What You Will Do:

• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues and stakeholders
• Champion FGI's safety culture by performing all duties within established procedures and practices
• Oversee counter sales operational requirements
• Maintain staffing levels by interviewing, hiring and training employees to meet operational demands.
• Support and lead counter staff through coaching, mentoring and continuous improvement initiatives
• Assist with selling parts to customers and building customer relationships 
• Oversee and manage warranty claims, returns, back orders and on hold invoices 
• Coordinate with inventory team to manage product categories, product lines, SKUs, and stock quantities for the branch and obsolete inventory
• Ensure all counter staff are following FGI policies and procedures
• Other duties as assigned 

What We Require:

• Three years of working experience as a heavy duty parts manager or a similar role in a similar industry; would be considered an asset; combined with demonstrated sales and inventory experience preferred
• Previous experience in heavy-duty parts sales , and high volume customer service in retail, industrial, or wholesale
• MUST BE ABLE to meet the physical requirements: lift parts upwards of 50 lbs, use ladders at varying heights, frequent walking in large warehouse 
• Excellent Customer Service skills – dedicated to exceeding expectations of internal and external customers
• Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills
• Basic to proficient knowledge of Microsoft Office Suite (email, word, excel) and ability to learn in-house systems
• Completion of a related post-secondary program and or training courses would be an asset
• A detailed understanding of Heavy Duty Parts, Heavy Duty Service operations and inventory management an asset
• Parts technician journeyperson certificate an asset

What We Offer:

• A Highly Competitive Wage – eligible for a yearly bonus
• Dental/Vision Benefits
• Health Spending Account
• Sick Pay Allowance
• Employee and Family Assistance Program
• Investment Opportunities
• A Continuous Learning Environment
• A Casual Dress Code
• A Fun and Supportive Work Environment

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

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