Resource Specialist

Why Findhelp?

For over 60 years, Findhelp has been the essential bridge connecting people to the social, health, and community support they need. Every year, our work impacts millions:

• 300,000+ direct connections made via phone and chat
• 2,000,000+ digital visits across our web platforms
• 60,000+ community programs navigated across Ontario, New Brunswick, Newfoundland & Labrador, Manitoba, Saskatchewan, and beyond

We don’t just connect people to help in moments of need, but we turn rich community data into actionable insights that shape public policy and power local planning. When you build your career here, you’re not just taking a job, you’re strengthening the social safety net.

Life at Findhelp

• Work with Purpose: Direct, tangible impact on real human lives every day.

• Continuous Development: Generous support for skills training, workshops, and career advancement.

• Culture First: A supportive, collaborative culture built on psychological safety, organizational wellness, and shared success.

The Opportunity

Findhelp manages 211 databases of community and social services, supporting vital phone and online resources across Saskatchewan and partner provinces. We are seeking an Information and Referral (I&R) professional to join our team as a Resource Specialist. In this role, you will apply industry best practices to maintain the integrity, accuracy, and quality of our resource databases, support resource dissemination, and contribute to key program projects.

Location & Residency Requirement: Because this role directly supports community and social service data for Saskatchewan, candidates must reside in Saskatchewan and possess a strong understanding of the province's non-profit and human services sector. Training will be provided to work across multiple provincial databases.

Remote Work Requirements: This position offers the flexibility of working remotely from your home office. Candidates must meet Findhelp's remote work standards, which include a dedicated quiet workspace, sufficient internet bandwidth, and compliance with health and safety guidelines.

How You’ll Make an Impact:

The Role:

• A core function of this position is to maintain our Community Resource Database. This involves researching and consulting with community organizations, agencies, stakeholders and governments to identify and gather suitable resources for inclusion in the database
• Creating, entering and updating records through Content Management Systems ensuring accuracy and accessibility, and according to recognized Information and Referral Standards including the 211 Human Services Indexing System (211HSIS, formerly known as 211LA Taxonomy).
• Proactively collaborating with community agencies, partners and colleagues to enhance information quality and processes for data requests, record updates, and to meet the needs of the public and 211 navigators.
• Raising Findhelp|211 Information and Referral profile by representing the partnership work in professional development and community-based initiatives supporting the development of the Community Resource Database and making presentations detailing our Information and Referral practices.
• Keeping current with trends and issues in the field of Information and Referral in order to make recommendations for action related to the work at Findhelp.
• Ensuring professional development by attending training sessions and keeping aware of updates in the nonprofit sector.
• Assisting in the development of Information and Referral policies and procedures, performing queries of the Community Resource Database to assist in the development of reports.
• Other responsibilities as required to meet department and organizational goals

What You Bring:

• Excellent communications skills (written, interpersonal, documentation, listening, and presenting)
• Strong team player and solutions focused problem-solver
• A minimum of 1-year experience editing, proofing, and data organizing
• A minimum of 1-year experience working with directory databases and classification systems
• Experience with automated information systems
• Demonstrated adaptability and flexibility within rapidly evolving work environment
• Excellent editorial skills demonstrated through copy editing, proofreading, rewriting, and research skills
• Strong database management skills
• Ability to work with speed, accuracy and consistency to support tight deadlines
• Demonstrated experience with maintaining databases on communities services is an asset
• Advanced organizational and time management skills
• Strong analytical skills; very detail-oriented
• Advanced computer skills (e.g. Microsoft applications, Internet research)
• Good relationship building skills
• Demonstrated ability to meet and exceed performance metrics (e.g., record verification rate targets)
• Experience developing and presenting training materials is an asset
• Able to work independently, prioritize, and take initiative 

Education, certifications & qualifications

• A degree or diploma in library services, information management; or equivalent discipline. Equivalent experience will be considered.
• Knowledge and understanding of community, social and human services field in Saskatchewan
• Understanding of basic information classification systems, Taxonomy and style guides
• Certification from InformUSA for the CRS-DC (Community Resource Specialist -Database Curator) is preferred. If not already attained, candidates will be expected and supported to work towards this certification during their employment
• English proficiency is a requirement
• Proficiency in French is an asset 

Salary and Benefits 

Two full-time positions consisting of 140 hours in a four-week period

Hourly Rate Starts at $28.07.

Belonging at Findhelp

At Findhelp, we believe that a diverse team brings the perspective needed to best serve our diverse communities. We are deeply committed to fostering an inclusive, equitable, and barrier-free workplace where every team member feels valued, respected, and empowered. We actively welcome and encourage applications from all equity-deserving communities, including Indigenous Peoples, Black and racialized individuals, persons with disabilities, and 2SLGBTQIA+ and gender-diverse individuals

If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

We sincerely thank every applicant for taking the time to share their journey with us.

To respect everyone’s time, only candidates selected for an interview will be contacted.

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