Resort Manager

Resort Manager

Location: Nootka Sound Resort
Start Date: April 1, 2026

End Date: October 3, 2026

Where Work Meets the Wild West Coast

At Nootka Marine Adventures, we take pride in providing exceptional service and unforgettable experiences for our guests.  We operate three premier resorts on Vancouver Island’s rugged west coast: Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.

About the Role

The Resort Manager is the primary on-site leader responsible for overseeing all resort operations, enhancing the guest experience, and acting as the main liaison between the resort and head office. This role directs daily operations, leads and supports staff, manages safety and administration, and ensures all departments operate to company standards in a dynamic remote fishing resort environment.

Key Responsibilities

·        Lead daily resort operations across all departments (guest services, housekeeping, dock, guided fishing, maintenance, food services, fish processing).

·        Oversee guest experience by greeting guests, communicating daily updates, resolving concerns, and ensuring upscale service.

·        Manage seasonal opening/closing procedures, audits, planning, inventories, and supply ordering.

·        Maintain communication with Operations Manager, head office, vendors, guests, and internal teams.

·        Hire, onboard, train, supervise, and coach staff; oversee performance management and HR processes.

·        Manage financial and administrative tasks: payroll, scheduling, reporting, POS/booking systems, budgeting, cost-control, and inventory.

·        Conduct safety planning, emergency drills, health & safety audits, and ensure compliance with WorkSafeBC and NMA safety procedures.

·        Audit maintenance needs, coordinate repairs, and ensure systems, equipment, and facilities operate safely and efficiently.

·        Promote sales and marketing initiatives, rebook guests, and support guest engagement and partnerships.

·        Uphold resort culture, sustainability goals, and professional communication across the organization.

Qualifications

Strong leadership, communication, delegation, decision-making, and conflict management abilities

Exceptional hospitality and guest service skills

Experience with booking software (Maestro preferred)

Experience with POS and operational systems

Proficiency with Microsoft Office suite

Budget management and financial reporting skills

Strong planning, organizational, and time-management capabilities

Creative problem-solving and adaptability

Mechanical aptitude (diesel generators, small water systems, sewage/effluent systems)

Understanding of building and marina maintenance in a saltwater environment

Ability to identify vessel deficiencies

Driver’s licence  and driver’s abstract 

PCOC (Pleasure Craft Operator’s Card) 

SVOP (Small Vessel Operator Proficiency) certification 

MEDA3 (Marine Emergency Duties) or SDVBS (Small Domestic Vessel Basic Safety)

ROC-M (Restricted Radiotelephone Operator Marine) certification

OFA 3 Certification (Also called Advanced First Aid)

Serving it Right certification

Food Safe Level 1 certification

Familiarity with west coast saltwater fishing

What We Expect From You

Every employee plays a key role in creating a professional, welcoming, and solution-focused environment for our guests. Working with us is an opportunity to be part of a respectful, hard-working, and supportive community in one of the most stunning locations and renowned fishing grounds in British Columbia.

We are seeking individuals who:

• Work well with others. You value teamwork and contribute to a positive, respectful workplace.
• Follow direction and take initiative. You can listen, learn, and deliver your best every day.
• Solve problems calmly and effectively.  You focus on finding solutions.
• Show professionalism and pride. You arrive fit for duty, on time, and ready to represent Nootka Marine Adventures with integrity.
• Can blend work and adventure. Our staff live and work on-site to deliver exceptional guest experiences for our guests while growing both personally and professionally. 

If you enjoy connecting with people, learning new skills, and being part of a team that feels like family, you’ll thrive here!

What You Can Expect From Us

• Comfortable staff accommodation and meals during the operating season.
• A positive, safe, and respectful work environment where teamwork and communication come first.
• Opportunities for personal and professional growth with supportive leaders and mentors.
• Access to authentic west coast adventures, from fishing and kayaking to exploring breathtaking wilderness.
• A supportive and collaborative work culture rooted in respect, professionalism, and fun.

Apply today!

If you think you are a fit for this opportunity, we look forward to seeing your resume.  We welcome all qualified applicants as we are an equal opportunity employer who celebrates diversity and strives to create an inclusive environment for all employees.  

Veuillez visiter notre page carrières pour voir d'autres offres d'emploi.