HVAC/R Technical Specialist

Kerr Controls Ltd. (Kerr) is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies. We have an immediate opening for a dynamic, dedicated and highly motivated HVAC/R Technical  Specialist primarily based out of Atlantic Canada or Ontario. 

In this role, you will be responsible for troubleshooting and resolving technical issues related to Kerr’s various product lines, delivering timely and effective support to our HVAC/R customer base across Atlantic Canada and Ontario. Key responsibilities include providing post-sales technical support and training to both customers and employees, leading technical training sessions, managing a high volume of customer calls through our Technical Support Line, and conducting onsite assessments as needed. You will work closely with our warranty department to evaluate and resolve warranty claims in accordance with Kerr’s policies. Clear and professional communication with both customers and manufacturers is essential, as is the ability to diagnose and resolve issues efficiently. The role also involves preparing detailed reports on problem situations and proposed solutions. Travel is required within your designated territory and occasionally throughout Atlantic Canada, with periodic national and international travel for manufacturer training.

What you bring to the team:

• HVAC/R Technical School Training with 5-10 years of experience 

• Comfortable working on ladders, accessing rooftops, and navigating crawl spaces or attics, including in varying weather conditions for extended periods (up to 4 hours)

• Ability to manage multiple priorities

• Exceptional communication skills

• Proficiency with Microsoft Office applications

• Solid understanding of HVAC/R industry from sales, installation, and service perspectives

• Proficient in conflict resolution

• Ability to deliver technical training to large audiences.

• Professional demeanour and ability to remain calm under pressure

• Bilingual preferred (French and English)

What you can look forward to when you join our team: 

• Competitive wages based on experience and qualifications 

• Health, Dental and Vision benefits 

• Additional life and disability insurance options 

• Paid Vacation Time

• Company Matched Retirement Savings Plan (RPP)

• Access to the confidential Employee Family Assistance Program 

• Employee Referral Program 

At Kerr Controls LTD. we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.

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