Employment Outcomes Specialist

Job Title: Employment Outcomes Specialist 

Organization: John Howard Society  

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 40 hours, Mon - Fri, 8:00 am to 4:30 pm  

Salary: $32.45 per hour

Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, RRSP match 

Who We Are:  

John Howard Society is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals: Service Excellence, Organizational Sustainability, Capacity 

• Our Values: Dignity, Advocacy, Empowerment, Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and RRSP 

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

Employment program supports persons with self-identified disabilities who are experiencing barriers to employment. The objective of the program is to prepare participants to acquire new skills and enhance existing skills, so they find long term success in finding and keeping good jobs and contributing to healthy, inclusive society. Participants receive the skills and support to help in preparing for, finding, and keep good jobs or becoming self-employed, or advancing in their careers, or taking on new or greater responsibilities. 

Position Summary:  

The Position reports to Manager, Employment Programs 

We are looking an enthusiastic and pro-active Employment Outcomes Specialist to operate within a fast-paced, dynamic environment, with a strong focus on achieving measurable employment outcomes and meeting program deliverables. This role is responsible for driving client progress from intake through to sustainable employment, ensuring that all activities are aligned with outcome targets, contract requirements, and organizational standards. 

The specialist provides comprehensive oversight of the client journey, including career coaching, job search activities, workshop participation, and coordination with employers and community partners. Emphasis is placed on tracking progress, identifying barriers early, and implementing targeted strategies to support successful employment placements. 

In addition to direct client support, the role requires data management and performance monitoring. The Employment Outcomes Specialist maintains accurate and timely documentation, analyzes program data, and contributes to reporting processes that measure effectiveness, inform continuous improvement, and ensure accountability to funders. 

This position requires strong communication, problem-solving, and relationship-building skills, along with the ability to work effectively with individuals facing complex barriers to employment. A high level of adaptability, initiative, and results-oriented practice is essential. This is an in-person role with no opportunity for remote work. 

What You'll Be Doing: 

Client Support and Case Management (45%) 

• Conduct comprehensive intake and ongoing assessments to identify barriers, employment goals, and readiness for sustainable employment. 

• Provide individualized, outcomes-driven coaching to support job readiness, including resume development, interview preparation, and skill-building aligned with labour market demand. 

• Develop and implement targeted employment action plans, with clear milestones and timelines tied to placement and retention outcomes. 

• Actively move clients through the employment lifecycle, from intake to job placement and retention, ensuring consistent progress toward program targets. 

• Facilitate employment-focused workshops and training sessions that build job readiness skills, including resume development, interview preparation, workplace expectations, and job search strategies, ensuring content is aligned with current labour market demands and participant needs. 

• Provide intensive, hands-on support during work experiences and initial employment phases to ensure successful job attachment and retention, reinforcing workplace expectations.  

• Conduct structured follow-ups at 30, 60, and 90 days post-placement to monitor employment stability, address challenges, and support retention outcomes. 

• Identify and respond to barriers in real-time, adjusting intervention strategies to maintain momentum toward employment goals. 

• Facilitate participant supports as required, including transportation coordination, access to necessary work equipment or certifications, job search activities such as resume submission, online applications, and employer follow-ups.  

• Maintain accurate and timely documentation of all client interactions, employment outcomes, and progress in the client management system. 

Program Reporting and Performance Tracking (20%) 

• Maintain accurate, up-to-date client files in alignment with accreditation standards and funder requirements. 

• Track and analyze client progress, employment placements, and retention outcomes using internal systems. 

• Prepare and submit reports on program performance, including key metrics such as employment rates, retention, and participant engagement for both internal and funder requirements.  

• Utilize data to identify trends, gaps, and opportunities for program improvement, and contribute to strategies that enhance outcomes. 

• Support continuous quality improvement processes, ensuring compliance with organizational and contractual standards. 

Employer & Facilitator Development and Coordination (15%) 

• Develop and maintain employer and facilitator relationships to create sustainable employment opportunities for program participants aligned with program outcomes and labour market needs. 

• Actively engage in job development activities, including sourcing placements, matching clients to opportunities, and negotiating placements with employers. 

• Provide ongoing employer support to ensure successful onboarding, integration, and retention of participants in the workplace. 

• Mediate and resolve workplace challenges between employers and participants to support sustained employment outcomes. 

• Coordinate with facilitators to ensure workshops and training align with employment outcomes and program expectations. 

• Monitor facilitator performance and participant engagement to ensure quality and consistency of service delivery. 

• Educate employers and partners on program goals, expectations, and the value of hiring program participants. 

Community Engagement (10%) 

• Promote program services to community partners, referral agencies, and stakeholders to support client recruitment and program visibility. 

• Build and maintain relationships with community organizations to enhance wraparound supports and improve client employment readiness. 

• Represent the organization at community events, networking opportunities, and sector meetings to strengthen referral pathways and partnerships. 

Administration (10%) 

• Ensure all administrative tasks related to client intake, service delivery, and employer engagement are completed accurately and in a timely manner. 

• Coordinate materials, scheduling, and logistics for workshops and client activities as required. 

• Complete employer and participant satisfaction surveys and ensure documentation is properly recorded. 

• Provide general administrative and office support as needed, including reception coverage when required. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Bachelor's degree in human services or a related field, or equivalent combination of education and experience.  

• Experience working with individuals facing complex barriers to employment, applying trauma-informed, strengths-based approaches while maintaining clear expectations and accountability to support job readiness, attachment, and long-term retention. 

• Proven experience in employment-focused case management within fast-paced social service environments, with the ability to actively move clients from intake through to sustainable employment outcomes while managing competing priorities and performance targets. 

• Demonstrated ability to utilize data tracking systems and tools (e.g., Excel, case management systems) to monitor client progress and measure employment outcomes.  

• Strong organizational skills and attention to detail in documentation and data handling. 

• Proficient in verbal and written English at a professional level, with excellent communication and interpersonal ability. 

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).  

• Valid Class 5 Driver’s License and access to a reliable vehicle.  

• Criminal Record Check.  

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies: 

• Demonstrated ability to build and maintain effective relationships with clients, employers, and community partners, with a focus on generating employment opportunities and supporting successful job placements and retention. 

• Strong interpersonal and coaching skills, with the ability to deliver direct, practical employment support including one-on-one coaching, job search guidance, and workplace readiness preparation across diverse populations. 

• Ability to work collaboratively within a fast-paced, performance-driven team environment, while also taking initiative and ownership of individual client outcomes and program targets. 

• Strong analytical and critical thinking skills, with the ability to assess client needs, identify barriers, and implement targeted strategies to achieve sustainable employment outcomes. 

• Highly motivated, results-oriented, and proactive, with the ability to take initiative, problem-solve in real time, and consistently drive clients toward employment outcomes. 

Knowledge:  

• Strong understanding of current labour market trends, in-demand sectors, and local hiring practices, with the ability to align client pathways to realistic employment opportunities. 

• Knowledge of the barriers faced by job seekers with complex needs, and effective strategies to support job readiness, employment attachment, and retention. 

• Familiarity with community resources, training programs, and wraparound supports that enhance employability and address barriers to sustained employment. 

• Working knowledge of relevant employment legislation and workplace requirements (e.g., Employment Standards Act, WorkSafeBC), including employer expectations and workplace compliance. 

• Knowledge of adult learning principles and practical approaches to coaching individuals through career decision-making and employment planning. 

Who You Are:  

• Empathic: Ability to understand and relate to the challenges faced by vulnerable populations. 

• Strong Communicator: Proficient in verbal and written communication, facilitating workshops, and presenting to diverse groups. 

• Relationship-Builder: Proven ability to establish and maintain connections with clients, employers, and community partners. 

• Integral: Commitment to managing confidential information with a high level of trustworthiness. 

• Self-Motivated: Highly motivated and action-oriented, demonstrating a proactive approach to client support and program improvement. 

• Collaborator: Ability to work effectively within teams and with various stakeholders to achieve common goals. 

• Adaptable: Flexible in responding to the changing needs of clients and the organization. 

• Culturally Competent: Awareness and sensitivity to multicultural issues and diverse backgrounds. 

• Resilient: Capability to handle challenges and setbacks while maintaining a positive attitude 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. Submission deadline is April 07, 2026, and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!