General Manager (Full-Time)
In addition, General Managers are expected to:
Lead the day-to-day operations of the administrative team, ensuring an exceptional client experience and operational excellence
Oversee opening and closing procedures to ensure the practice is fully prepared for daily operations, maintained to brand standards throughout the day, and properly secured and reconciled at the close of business
Work with the Practice Manager to oversee administrative team scheduling, staffing, workflow management, and client-facing operational processes
Directly supervise and support Client Concierge team, providing ongoing coaching, accountability, and performance management
Ensure administrative team compliance with company policies, service standards, operational procedures, and applicable regulatory requirements
Monitor administrative team performance metrics, including scheduling efficiency, inquiry/lead conversions, client retention, rebooking, retail performance, and client satisfaction
Maintain and continuously improve administrative team workflows, standard operating procedures, and client experience systems
Support the hiring, onboarding, training, and development of administrative team members
Identify and resolve operational challenges that may impact client experience, team performance, or practice efficiency
Partner with the Practice Manager to implement initiatives, foster alignment between administrative and clinical teams, and support the continued growth and success of the practice
Monitor inventory levels and communicate supply needs to management
Escalate significant operational, personnel, compliance, or client concerns to the Practice Manager as appropriate
Qualifications:
Bachelor's degree preferred
Minimum of 3 years of management experience, preferably within a medical spa, aesthetics, healthcare, luxury hospitality, wellness, or related service industry
Experience with scheduling software, electronic records systems, POS platforms, and Google workspaces preferred