Shift Leader

SHIFT LEADER 

Paco’s Mission:
We give our customers the experience of tasting the authentic flavor of Mexican tacos, sharing love, and creating memories. At Pacos', we are an institution where we develop leaders responsible for offering an efficient, friendly, and cheerful service.

Position Summary:
A Shift Leader at Pacos plays a crucial role in maintaining the operations, guest experience, and team morale during their assigned shift. They assist in managing the restaurant, ensuring efficient workflows, top-tier customer service, and adherence to Pacos standards.

Position Responsibilities:

Team Leadership:

• Supervise, coach, and mentor team members to create a positive work environment.

• Ensure all team members adhere to Pacos’ policies and procedures.

• Delegate tasks to optimize team productivity and restaurant operations.

Guest Service:

• Maintain a welcoming, respectful, and friendly environment for all guests.

• Resolve guest concerns quickly and professionally.

• Uphold service quality and food presentation standards.

Operational Management:

• Assist in overseeing daily operations, including opening/closing procedures.

• Assist in cashier, kitchen, prep, and cleaning duties when needed. 

• Monitor food safety, sanitation, and cleanliness standards.

• Support inventory management and restocking as needed.

Team Development:

• Foster continuous improvement by identifying skill gaps and coaching team members.

• Provide performance feedback to help team members grow in their roles.

Other Responsibilities:

• Fill in where necessary during busy times to support the team.

• Enforce safety protocols and emergency procedures.

Qualifications:

• Bilingual preferred

• Proven experience in a supervisory or leadership role, preferably in food service or retail.

• Strong communication, organizational, and problem-solving skills.

• Ability to work in a fast-paced environment while maintaining composure under pressure.

• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive hourly wages 

• Employee discounts on meals

• Paid training and uniforms provided

• Paid time off and professional development opportunities

Position Reports To: Restaurant Manager