Field Service Technician

Job description

The Service Technician will deliver exceptional service and support to customers through troubleshooting, repairs, and maintenance of equipment both remotely and on-site. This role involves resolving customer issues efficiently while maintaining professionalism and ensuring customer satisfaction. When not assisting customers, the technician will focus on in-house tasks, including equipment assembly, electrical work, and repairs.

Key Responsibilities:

• Serve as the first point of contact for service-related inquiries, providing courteous and effective solutions.
• Perform on-site equipment troubleshooting, repairs, and maintenance, ensuring all issues are resolved to customer satisfaction.
• Recommend additional parts or services to meet customer needs and enhance their experience.
• Complete all assigned jobs, both in-house and on-site, in a timely and professional manner.
• Accurately document service details, including trip reports, customer information, and follow-up requirements.
• Coordinate with inventory teams to address assembly or repair needs during idle time.
• Follow up with customers post-service to ensure issues are fully resolved and satisfaction is achieved.
• Assist with documentation and ensure all service-related jobs are ready for invoicing.
• Forward potential sales leads to the Sales team with relevant details.
• Perform other service-related tasks as assigned by management.

Requirements:

• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Excellent communication and documentation abilities.
• Commitment to customer satisfaction and attention to detail.
• Mechanical knowledge: 2 years (Required)
• Up to 25% travel